How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers

• Dorit Efrat-Treister ,

  Contributed equally to this work with: Dorit Efrat-Treister, Arik Cheshin

  Roles Conceptualization, Data curation, Methodology, Writing – original draft, Writing – review & editing

  * E-mail: tdorit@bgu.ac.il

  Affiliation Department of Management, Ben-Gurion University of the Negev, Beersheba, Israel

  http://orcid.org/0000-0003-0827-5255

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• Arik Cheshin ,

  Contributed equally to this work with: Dorit Efrat-Treister, Arik Cheshin

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Department of Human Services, University of Haifa, Haifa, Israel

  http://orcid.org/0000-0002-0921-0675

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• Dana Harari,

  Roles Data curation, Resources, Writing – review & editing

  Affiliation Scheller College of Business, Georgia Institute of Technology, Atlanta, Georgia, United States of America

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• Anat Rafaeli,

  Roles Conceptualization, Funding acquisition, Methodology, Resources, Supervision

  Affiliation Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel

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• Shira Agasi,

  Roles Conceptualization, Data curation, Writing – review & editing

  Affiliation Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel

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• Hadar Moriah,

  Roles Conceptualization, Data curation, Validation

  Affiliation Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel

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• Hanna Admi

  Roles Resources

  Affiliation Department of Nursing, The Max Stern Yezreel Valley College, Yezreel Valley, Israel

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