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How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers
Efrat-Treister D,
Cheshin A,
Harari D,
Rafaeli A,
Agasi S,
et al.
(2019)
How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers.
PLOS ONE 14(6): e0218184.
https://doi.org/10.1371/journal.pone.0218184