Comprehensive foot care.

Respondents perceived foot care holistically and integrated their knowledge of diabetes complications into their approach of comprehensive foot care and patient advice.

“For comprehensive (foot care) we go to all the other risk factors they have like hypertension (HTN). If they have HTN, poor control of sugars–we optimize their sugars, if they are smoking–we advise on smoking cessation …the risk factors we advise and manage that accordingly. That could be part of our comprehensive foot care.” (FG4, a MO)

They were able to verify that an ‘at-risk foot’ is beyond managing DFUs. Examining patients for tell-tale signs of neurovascular changes due to diabetes as well as routine toenail care are important aspects of diabetic foot care.

“It’s important to check for the colour of the skin.” (FG3, a MO)

“Reflexes and sensation (of feet). Sensation, very important, to see if the patient can feel. And on the same note reflexes.” (FG2, a RN)

“With all of those, you can also check for pulsations (of feet). You can feel for pulsations if they’re weak or if there’s any difference on bilateral inspection (of feet).” (FG2, a MO)

“When they go out into their own areas, those are the things they should be teaching the patients–when, how often, how to cut their toenails. Those are the things that are very important.” (FG1, a RN)

There were varying opinions on the frequency of foot screening for diabetic patients which may translate to clinical practice depending on the attending physician. Opportunistic foot checks either at home by patients and family, or during routine hospital visits were positive ways to encourage foot screening.

“I would say, if I am given a chance to make my own perceptions. So, for those (doing) home care (foot checks) every day. So, for hospital care (foot checks during) every diabetic clinics. And diabetic clinics would be according to their PEN assessment. So that’s my take on that.” (FG3, a MO)

Respondents had different opinions on current foot care practices in the Nadroga-Navosa subdivision based on personal experience. Despite adequate diabetic foot care knowledge of HCWs, there was a marked difference in practice at SDH in comparison with a peripheral health centre. SDH foot care involved managing DFUs and DFS cases, while foot care at the peripheral health centre entailed screening for DFCs. Barriers of foot care practice are explored later in this chapter.

“I think for her (foot clinic nurse–SDH) it’s just the DFS cases. It’s not until she’s told to take a look at the foot and then she goes. But I have seen sometimes our Mos (medical officers) too they tend to check.” (FG4, a MO)

“When I was at the health centre…We had a diabetic foot nurse, the clinical nurse. She used to do random checks on patients regardless of like, if the patient had ulcer or any sepsis at that stage … But in our current SOPD (at SDH) we just do checks, on the foot sepsis now. Neuropathy and other things I’m really not sure at this stage, (if) they’re still checking or not.” (FG4, a MO)

Advising patients.

HCWs’ approach to patients during educational talks and clinics impact how foot care advice is received by patients.

“The thoroughness of the advice, how you approach the patient, how you evoke a positive change those things are very important… that can have a positive change in how they can look after their foot.” (FG3, MO)

Specific strategies or approaches suggested by the participants. For example, motivational interview can be utilized as a tool to evoke change among patients; with more effort towards patients with poor compliance to diabetes management and foot self-care.

“So, I’m like just going to touch again on my favourite thing, motivational interview…So health information is not always equal to behavior change…Most of the patients are already aware that (if) they don’t control their sugar, they will end up with an amputation…But then on the part of the physician…it’s very, very important to dwell on those who have poor compliance.” (FG3, a MO)

All respondents were well-versed on diabetic foot care offering foot care advice pertaining to foot self-care and hygiene, proper footwear, and avoiding harmful foot care practices.

“For diabetics… it’s (like) the way you look after your face in the morning, you look after your foot like that. You tell them (patients) ‘ok you take care of calluses, you nip your toenails, you put oil there after washing with soap and water and drying in between the toes, and you wear well fitted shoes, don’t walk around barefoot.” (FG3, a MO)

“Proper sizing of shoes, is one of the advice I’ve given… not too tight, not very closed. Clean your feet, wipe your feet and examine your feet.” (FG3, a MO)

“And sometimes when they have those leg pains, they try to put their leg into a basin of hot water to keep their legs warm…they come up (to SDH)…and they have blisters…which really makes them have those DFS…” (FG4, a RN)

Due to patients’ perceived barriers, the specific roles envisioned for family members. It was encouraging to note that respondents also considered it important to involve family members in foot care practices at home.

“If the patient is not able to see the feet by themselves, they can ask one of the family member to inspect the foot for them.” (FG2, a RN)

Aside from routine foot care education and practice, patients need to be encouraged on adequate diabetes control to prevent diabetic complications like peripheral diabetic neuropathy amongst other systemic effects.

“Also to ensure that they are taking medications on time, their diet control comes with it, and being compliant with their medications, their clinics…If they are seen, they need to comply with the (diabetes) medications we give them, (and) their review dates.” (FG3, a MO)

There were perceived reasons for delayed presentations, potential barriers faced by patients, and suggestions from the participants on how to overcome these barriers. Early hospital presentation is essential for the effective treatment of simple wounds that have the potential to progress to DFUs.

“We also advise our patients as soon as they find an injury to their foot for them to present to hospital and I think the main thing about that is so that we can see the severity of that injury so we can start them on antibiotics if they need it.” (FG 4, a MO)

This can be enforced among patients through adequate and regular patient education and awareness of diabetic foot complications and its consequences.

“I think creating more awareness on foot related diseases and how serious infection can go leading them to amputation…Like we see a lot of very bad cases, gangrenous foot…So, we have to create awareness and tell them…They can lose their limb, (be) unable to walk and further complications due to their amputation can occur.” (FG3, a MO)

Due to need for social supports, foot care should not be limited to patients alone. Family members should be involved for continued care at home.

“We also advise our patients if we get an opportunity for somebody younger who is more literate in the family to come (for clinics) and we talk to them. Sometimes patients are in denial, other person who is looking after the patient, he/she has the good knowledge, they’ll bring patient to hospital on time and monitoring is done at home.” (FG2, a RN)

Barriers of foot care practices.

Without adequate knowledge, HCWs will not be able to confidently manage and practice routine diabetic foot care checks for patients.

“Sometimes when we have cases in Women’s ward and Men’s ward, we have to refer the cases to her (foot clinic nurse)…And to improve on that we can like, you know, have some other nurses to like go for trainings…in the wards there’s no foot nurse trained.” (FG1, a RN)

Busy SOPD clinics reduces the quality of patient care provided by HCWs due to limited consultation times.

“I know we see more than 50 patients in SOPD so we cannot be going through and checking everyone’s foot basically.” (FG4, a MO)

Lack of basic medical resources for foot care largely impacts low-income patients who cannot purchase their medical supplies.

“Another problem is the ‘out of stock’ situation… Sometimes the only patients who get better wound treatment is the ones who can afford to go and buy the ointment and the gauze. Even sometimes the gauze is out of stock. So, when supplies are out of stock that’s also a big hinder.” (FG1, a RN)

One respondent promotes the use of herbal medicine for treating diabetes and DFUs, based on her personal experience. The negative implication of this is that patients will opt for herbal treatment as a first-line of care, further delaying presentation and initiation of appropriate medical treatment. This will affect their treatment progress and bring more cost for the patients and health system. It also increases the potential risks associated with such practices.

“We have come up with herbal medicines that can cure–reverse diabetes, like mango leaves. Even with the healing of the wounds they are using ginger and honey, I always encourage them to use it. Just advise them to use it if they know that it can heal. But it heals. I’ve come across cases that I’ve looked after.” (FG1, a RN)

Patient factors.

A multitude of factors posing as foot care barriers were identified by all respondents. Commonly mentioned barriers were the lack of patient knowledge on diabetic foot care, language barrier, and low level of education.

“Lack of educational awareness and not enough educational materials that we need to be providing for them at the hospital. Maybe we should get more pamphlets or more of our staff standing while they are waiting in the waiting area to actually teach and talk to them about basic foot care in a language that they understand.” (FG3, a MO)

Herbal medicine is largely influenced by culture, which is a prominent and existing practice in Fiji that poses a great challenge for HCWs when dealing with DFCs. The use of herbal medicine as a first resort to addressing any diabetic foot problem delays patient presentation to health care facilities. Late presenters are often admitted with severe DFS requiring urgent medical attention and amputation.

“And we usually see most of our diabetic patients they go straight to herbal medication…and they wait. So during the clinic we usually advise them as soon as you find an ulcer or even a blister please get a medical opinion as soon as possible. Don’t wait for a week or two and go around and put herbal and all that as well.” (FG 4, a MO)

The Nadroga-Navosa subdivision spans across vast terrains, comprising of a large part of coastal area that extends up to the mountainous regions of Navosa. Geographical challenges have always been a major hindrance for patients and HCWs alike due to the availability and affordability of transportation to seek medical attention.

“Geographical factor is a main one (barrier to foot care). If they leave very far away, then they know they have infected skin and they are unable to come. Even with the doctors’ advice…to come for review…they are not able to make it, (and) it worsens their condition (diabetic foot infection).” (FG3, a MO)

Financial constraints affect patients’ diabetes and foot care management.

“Economical status. Some of them they afford to wear shoes, some don’t have proper shoes.” (FG1, a RN)

“Other factors could be controlling their CBG and availability of the medications at our hospital pharmacies. And patients not being able to afford CBG control medications from private pharmacies.” (FG3, a MO)

Social support is essential for all patients. Family members should be involved in patient education and care. Factors associated with aging and diabetes like poor eyesight and reduced mobility may prove challenging for patients to do routine foot checks at home.

“And then there should be also a family member that’s to be with the patient so that we can also relay the message to the family member to be aware of that. Sometimes the patient forgets then the wife or that family member will be able to uh inform the patient again that he has to look after his foot.” (FG1, a RN)

Patient health seeking behavior impacts disease management and outcome of DFUs. Early presenters can receive timely treatment with improved DFU outcomes.

“The health seeking behavior of the patient plays a very important role, like for our settings. Some have good health seeking behavior which can be an enabler. They come to a facility as soon as thy notice something, even a slight discoloration.” (FG3, a MO)

However, a patients’ health seeking behavior may be influenced by their knowledge of diabetic foot care and complications; their personal beliefs and preference for traditional medicine to medical treatment; geographical location; financial stability; and family support. The added fear of contracting the COVID-19 infection has led patients to endure their DFUs at home instead of seeking medical attention.

“So, what we are seeing now is a lot of very badly infected diabetic foot coming to hospital. So, a lot of them might just be afraid of getting COVID in the hospital,” (FG2, a MO)

Resources.

Inadequate staffing is a chronic issue, which negatively impacts foot care practices among HCWs.

“Staffing. Sometimes when we are short staffed we don’t have all the time to check (routine foot checks).” (FG1, a RN)

The lack of medical supplies is another ongoing concern which affects productivity as well as quality of care.

“We need resources as well. There was a timely lately when it was out of stock from FPBS (Fiji Pharmaceutical & Biomedical Services), patient comes in for clinic but we are not able to debride. We’ll go around looking for it for half an hour, one hour. If we manage to get one then we do it.” (FG2, a RN)

Time constraints among HCWs due to patient load is a limiting factor to proper foot checks by busy nurses who have to manage different work areas. The diabetic foot nurse sees her diabetic foot patients during their routine Monday clinics, but also has to attend to outpatient cases who come in for daily dressings and injections (repeat treatment).

“Like for me, with my experience as a foot care nurse. If I do a good foot care it takes me 10 to 15 minutes up to 30 minutes sometimes. So if I start doing a foot care on a busy Monday, my all repeat treatment are held.” (FG2, a RN)

All SOPD clinic rooms at SDH were converted to isolation rooms to cater for COVID positive cases requiring admissions. The unfavorable set up of diabetic foot clinics was reflected in the poor quality of care afforded to patients during their hospital visits.

“Our work place, we don’t have enough space (foot care room merged with outpatient treatment room)…if we have a foot care room somewhere and another person continues treatment. So what we are basically doing is we do whatever we can in that short period of time. And not sufficient care and debridement or cleaning up is done or patient education.” (FG, a RN)

Healthcare services.

Disruption of patient care after hospital discharge was a highlighted concern. This may be one of the factors for patients representing to hospital with severe DFUs after discharge. This can be addressed by ensuring continuity of patient care in the community through effective communication between the discharging team and the district nurses.

Many of the respondents discussed the negative implications of COVID-19 on the healthcare services in Fiji. Reorientation of healthcare services and resources towards the crusade against COVID-19 took precedence, so routine NCD clinics and home visits were disrupted.

Impact of COVID at peripheral health facilities within the medical area:

“And at the moment a lot of our staff are engaged in other activities. Our health centre staff mostly are involved with (COVID) vaccination and home-based care…So, the health centre nurse who usually looked after the medical area, usually did home visits for a lot of these diabetic patients–take care of their wound, give their medications. And now what happened, she was in isolation (due to COVID) and there was no one caring for them. Only one nurse would go relieve for MCH only for one week but that isn’t enough for these patients’ requirements and home care.” (FG2, a MO)

Impact of COVID at SDH:

“So, our current COVID situation—we are not doing any foot clinic, we are not doing any SOPD checks…So we are sitting on a big time-bomb of NCD crisis when this COVID is over. We’ll be battling with diabetic foot complications and other diabetic complications.” (FG3, a MO)

Poor patient follow-up during COVID-19 influenced the increased threshold for diabetic foot admissions at SDH. Early intervention of diabetic foot infections through hospital admission was aimed at reducing the progression to DFS and lower limb amputations. Unfortunately, timely surgical intervention for diabetic foot infections could not be achieved for all patients due to strict COVID-19 protocols at the time. This was even more challenging for SDH as all COVID nasopharyngeal swabs (NPS) had to be transported to neighboring health facilities for processing.

“The other thing is how much we can accommodate in our (healthcare) system at the moment. Like right now even patients going across for surgeries…gets delayed by a few days. Why? Because we need to get their swabs (nasopharyngeal COVID swabs) arranged, make sure they are either negative or positive…And this kind of delays the process as well.” (FG2, a MO)

Patient education.

Incorporating NCD and diabetic foot care education and awareness in school may be a way to reinforce public awareness and education.

“Maybe foot care should be taught at a young age too like when they are still in school…Maybe if they get the habit of being taught when they are young, when they are old they still know.” (FG1, a RN)

Routine and opportunistic foot screening is always an opportunity for patient education and awareness.

“We can always ask the foot care nurse to always have foot care clinics every time they come in for SOPD.” (FG4, a MO)

Refreshing patient knowledge on diabetes and foot care practices during every clinic visit reinforces patient education and awareness.

“I think one of the factors could be our SOPD clinics and if we do focus on the DM clinics and every week we do have our physiotherapist and our foot clinic nurse and our dietician advising on all this, the repetition might help people remember points to take good care.” (FG3, a MO)

The community is immersed in mass media which is a great platform to reach a large audience in the comfort and confines of their home, especially during curfew and movement restrictions due to COVID-19.

“Increasing awareness on our radio stations, our feedback stations and our TV of how people can look after their feet. And also to present early when they have complications. Especially during this time, during this COVID situation. Most of the time we are just at home, on home isolation, after curfew. So maybe the government can use media now to raise awareness on NCD issues especially like for DFS.” (FG3, a MO)

Providing verbal as well as written forms of educational advice on diabetes and foot care in English and their vernacular gives patients the opportunity to reflect on the advice given when they are at home.

“Maybe we can have those pamphlets that patients can take with them upon discharges. For their additional information. We can have them in all languages so upon discharge they can take it with them for better understanding.” (FG4, a RN)

Foot care workshops and trainings tailored to create interactive patient education and awareness on diabetic foot care.

“We can also include our patients…In that the patients will be motivated. They will be hands-on on…diabetic foot care. Why can’t we do a workshop for them, get them involved as well.” (FG4, a MO)

Improving patient accessibility to healthcare services through routine outreach clinics allows for foot care screening, education and awareness.

“I think we should do more outreaches. Like mainly people don’t present to us because of their geographical and financial difficulties. We should increase our outreaches to the interior communities where they are unable to present to us.” (FG3, a MO)

Training HCWs.

Foot care trained staff can conduct in-house teaching sessions for hospital staff. This can help build confidence among other HCWs to encourage the practice of foot care in hospital.

“If they can conduct in-house training for diabetic foot sepsis. We have nurses who have attended workshops and if they can hold sessions for the hospital for us to be well informed. So that when we come across cases instead of calling for the foot care nurse we are there to assist. We can reduce our amputees.” (FG4, a RN)

Empowering HCWs and community health workers by providing training opportunities on diabetes foot care will help decentralize services to the peripheral health centres. This will ease the patient load on diabetic foot nurses at SDH and benefit patients in the community.

“If everyone gets through that foot care nursing…If we go through the workshop, like at least we’ll have a brief idea what all we can manage in the wards instead of taking the patients to the foot care nurse…the public health nurses should be involved with this foot care. Because they are the ones who go to their areas which they’re assigned for and all the zones…” (FG4, a RN)

Community health workers or village health workers are a great asset to public health teams because they are our advocates in the community. Involving them in community foot care trainings and screening will help HCWs identify at risk cases in the community who might otherwise be overlooked.

“Our subdivision we tend to use our village health workers as well and they’re trained in some ways which is very good and they go out of their way and they alert us on which patients need medical attention…So one good thing about it is that we’re using them as well, our village health workers, to follow up on patients especially when they are staying far away.” (FG4, a MO)

Foot care training should not be limited to HCWs alone. Involving community leaders are a great way to promote awareness in our communities. Having influential community members involved in diabetic foot care may encourage early health seeking behavior amongst community members.

“The other thing we can also encourage is more education in our villages and in our communities through training more of the village health workers. Also training of community leaders you know, youth leaders on DFS and its care and its complications.” (FG3, a MO)

Improving healthcare services.

Mobile foot clinics can be initiated as a way to ensure high risk diabetic patients who have trouble attending foot clinics at SDH are adequately followed up.

“I think it would help if we had the list. Our foot care nurses, the patients that they see. Because to my understanding they have appointments. So, if they had a list of names, the location and all, it would make things easier too for us to follow up.” (FG4, a MO)

Conducting a week of foot care awareness at SDH and having specialist consultation and care available for patients is another way to boost foot care services.

“We should have like a foot clinic for one whole week for everyone who has foot problems they can come and see her (foot clinic nurse) and the specialists. That way we can create more awareness…Maybe we should have pamphlets too…if we don’t have time to explain we can make them read it at home.” (FG1, a RN)

Utilizing SOPD clinics as a platform for diabetes and foot care awareness through educational talks and demonstrations.

“You know how we have SOPD, while they are waiting around to be seen they can be given pamphlets, they can be given educational materials to help them know the risk factors and be able to know actually when to present

…the signs of DFS. One of the things that is also important is to teach them how to actually look after their feet in a very basic (way) and in a way they actually understand.” (FG3, a MO)

Continuity of patient care.

Opportunistic screening for diabetic foot complications and routine foot care for all admitted patients is a way to capture new cases. All discharge summaries should include diabetic foot screening summaries which are provided for patients and HCWs for further follow-up at their respective clinics.

“We have it (diabetes foot screening form) but we are not widely using it. We should have the check list in our admission folders where the admitting nurse does all the checklist of the diabetic foot care for the patient…the progress while admitted in the ward…the foot assessment upon discharge. And that form comes back to the clinic. Wherever patient attends clinic and then we continue to see. In other words that measures the care that we deliver to our patients in order to save that diabetic foot.” (FG2, a RN)

Oversight of HCWs on timely and effective foot care practices must be avoided to save a limb and a life.

“For health workers too to recognize the problem and refer the problem. Most of the time we are busy with other problems we forget about the small things that could become worse like small wounds that could become worse.” (FG1, a RN)

Routine domiciliary visits by the respective health centre zone nurses can help identify high risk cases in the community that need special attention and early referrals for further treatment.

“Most of our cases we see them come out from the wards and they end up coming back again. So I think there’s a weakness in the domiciliary visits. I think they need to strengthen that to check on these patients especially the ones getting discharged. Because it’s no use you going home with a small FFA and you come back with an ulcer, BKA or AKA.” (FG1, a RN)

Follow-up care in the community hospital discharge is crucial in ensuring full recovery of patients. This highlights the advantage of frequent diabetic foot reviews and patient education towards prevention of DFCs and DFUs.

“I believe that our foot care nurses and us as HCWs, we have a very important role in helping somebody get through DFS. My mum, she’s diabetic and she had suffered a burn to her first toe. She did not know she had burned her toe because of the neuropathy… she was referred on time and she had her surgical debridement on time. And not only that, the aftercare, it was very, very important for her. …it had healed through her going to her own nearest HC where she was looked after by a dedicated foot care nurse …-” (FG3, a MO)

Boosting healthcare services.

Holistic patient care goes beyond addressing their medical issues. Assisting patients by getting them enrolled into government social welfare benefit schemes improves patient accessibility to the healthcare services they need.

“When we are looking at our patients, especially area medical officers, to have a more holistic approach for patient care…apart from looking at that limb or apart from just looking at that patient, we see the challenges that they are facing…So if they are coming from very far away and they are having issues with transportation because of financial issues.” (FG3, a MO)

Timely intervention of diabetic foot injuries that have the potential to progress to DFS and lower limb amputations can be met by having a low threshold for hospital admission and treatment.

“Maybe when they do present to us with a little sore or something that’s pointing towards like it might end up with a DFS or an amputation. Considering their financial status, their background, their geographical location. Maybe have a low threshold for admission or get a second opinion always before you send them away or they end up losing their limbs.” (FG3, a MO)

Despite the temporary halt in routine clinics at the health facilities during the COVID-19 pandemic, the field teams (SORT) involved in contact tracing for COVID cases were able to identify and refer DFS cases in the community. This reiterates the importance of outreach programs and domiciliary visits to the community.

“We have our SORT team. Like during this COVD situation we have this home-based monitoring. And there are some cases of diabetic foot sepsis we managed to pick up during this time. So one good thing is our team present directly to the patient themselves if they have some difficulty presenting to hospital or anywhere for that matter or to the health centre.” (FG4, a MO)

Empowering our communities with knowledge through awareness and education programs that address NCDs, diabetic foot complications, and foot care practices gives the community ownership of their health and well-being.

“The thing that I remember that used to be done (at the health centre)…the foot care services from CWM had started to organize…peer educator groups…in these groups there used to be a health worker, with either a community leader, a community youth group or a VHW. They would identify their own diabetic patients or NCD patients…these groups they would be involved in foot check, CBG check and BP check…they would … be counseled on how to look after their feet and to present early for danger signs”(FG3, a MO)

Policy makers.

Reintroducing foot care into current ministry operational plans is a way forward in re-prioritizing foot care.

“From (the) last two years that indicator has been removed from the operational plan…but I felt that was a very important indicator. And so if we are able to reverse a foot complication by having a patient attend a foot clinic, de-sloughing and looking after it well, it’s a big achievement. And even if we are able to save 10 feet a year that’s 10 lives, 10 families that we are making a difference for.” (FG3, a MO)

Engaging community health workers in health promotion and giving them ownership of advocating for NCDs, namely diabetes and foot care can be utilized as a way to reach out to the community.

“I feel community health workers are our very important eyes and ears on the ground and they are our mouthpiece, our point of advocacy in the community. Having them trained is one aspect in making sure this is followed, but making sure that they carry on with that promotion, that awareness. This can be reflected in the monthly report that they submit.” (FG3, a MO)

Conducting audits on all healthcare facilities in the Nadroga-Navosa subdivision can be utilized as a steppingstone to strengthening foot care clinics and current practices in place.

“So, like we have 15 health facilities in Nadroga-Navosa.…I would say most, if not all our health facilities have foot care trained nurses…how well they are able to function and reverse a foot complication is another debate…so having someone audit these practices is another key step that needs to be undertaken.” (FG3, a MO)