Affiliations
College of Tourism & Landscape Architecture, Guilin University of Technology, Guilin, Guangxi, China,
College of International Tourism and Public Administration, Hainan University, Haikou, Hainan, China
PONE-D-24-32703Does host-guest interaction promote tolerance behavior? The mediating
role of place attachment and subjective well-beingPLOS ONE
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“Research on the Impact of Social Network of Ethnic Village Farmers on Tourism Livelihood
Behavior” (72064006). Institute of Guangxi Tourism Industry Scientiffc Research Fund:
Research on the Inffuencing Factors of Cultural Capital of Ethnic Village Farmers
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Ethnic Tourism Villages and Its Driving Mechanism(LYCY2023-06). "
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Reviewer #1: No
Reviewer #2: Yes
**********
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Reviewer #1: No
Reviewer #2: Yes
**********
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Reviewer #1: No
Reviewer #2: Yes
**********
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Reviewer #1: I regret to inform you that I cannot recommend this manuscript for publication.
The overall writing quality does not meet the standards expected for academic work,
which affects the clarity and professionalism of the paper. Additionally, there is
a clear disconnect between the introduction and the literature review, with the latter
failing to adequately explain the relationships between the variables under investigation.
The empirical analysis is not only poorly connected to the theoretical framework but
is also overly simplistic, relying on basic validation without deeper exploration.
Consequently, the discussion that follows is superficial and lacks substantive insights.
Due to these significant shortcomings, I must recommend rejection of this manuscript.
Reviewer #2: It is an honor to review this manuscript. This paper explores the impact
of host-guest interaction on tourists' tolerance behavior and further investigates
the underlying mechanisms. Overall, the structure of this paper is reasonable, and
the research design is relatively satisfactory. However, there are still some issues
in writing, presentation of some results, and data analysis, and I suggest that the
author team work hard to improve and modify them. Specific comments are as follows:
1.First of all, it is recommended that the entire text undergo necessary language
polishing. Currently, some grammar and expressions are not very academic. For example,
the names of specific case locations should be capitalized, and it seems that the
authors did not follow this rule in the abstract.
2.The logic of the introduction is not smooth. It is inappropriate for the author
to start with tourist civic behavior as the background. It is recommended to start
directly from the academic background and theoretical background of host-guest interaction
or tourist tolerance.
3.The last paragraph of the introduction is not clear. The exposition of theoretical
contributions is superficial. I suggest that the author reorganize the theoretical
gaps and explain how they are filled.
4.Regarding the theoretical part, the SOR theory is a very familiar theory. I suggest
removing the introduction of the SOR theory and placing the core views at the hypothesis
derivation.
5.The derivation of the hypothesis is generally okay, but I suggest that the authors
further refine it to make the derivation look more reasonable. Some expressions are
not very professional, such as the subjective well-being theory on P6, I don't think
it is a theory. Please check the derivation of the hypothesis again and update the
necessary literature.
6.The analysis process of the two empirical studies is generally reasonable, but there
are two major problems for the author to consider: First, neither of the two questionnaire
studies has carried out the necessary common method bias analysis, and second, when
considering the relationship between variables, the interference of irrelevant variables
is not considered.
7.Regarding why these two places were chosen as case locations, I think the author
should have an explanation. In addition, I think that these two studies can actually
be merged into one study. You can merge them to try to draw universal conclusions,
or you can use MGA to do the multi-group analysis effect comparison. Currently, study
2 is completely repeating study 1, which looks very redundant.
8.The part of theoretical contribution needs to be further deepened, and it seems
that the research value of this paper is not highlighted. It is suggested that the
author have a deeper dialogue with the existing literature, inform the readers what
the gap is, and how your research fills it.
Good luck to the authors!
**********
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Reviewer #1: No
Reviewer #2: No
**********
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Firstly, I would like to extend my sincere gratitude to you and the reviewers for
the invaluable feedback and suggestions provided on my previous submission. Your comments
have been instrumental not only in advancing the improvement of my research but also
in significantly enhancing the overall quality of the manuscript.
Following a thorough revision process, I have comprehensively addressed each suggestion
put forth by both the editorial office and reviewers. I am confident that these enhancements
have substantially improved the content, logic, and clarity of the manuscript, aligning
it more closely with your publication standards.
Should there be any additional areas for refinement, I will greatly appreciate your
insights and strive diligently to further enhance the manuscript. Once again, I express
my profound appreciation for your dedicated efforts and professional guidance. I eagerly
await your positive response!
Yours sincerely,
Ke Wu
The Editors
We sincerely appreciate the time you dedicated to reviewing our manuscript and for
offering invaluable feedback and suggestions regarding our research. We would like
to extend our heartfelt gratitude to you.
In response to the points you've raised, we will address each one individually:
Response: I sincerely appreciate your reminder regarding the requirements for PLOS
ONE manuscripts, particularly concerning the file naming conventions. I have meticulously
reviewed the submission guidelines for PLOS ONE and have diligently checked and adjusted
my manuscript to ensure that its content, format, and file naming adhere strictly
to the standards set forth by your journal.
Question2: Thank you for stating in your Funding Statement: "This research was supported
by The National Natural Science Foundation of China project “Research on the Impact
of Social Network of Ethnic Village Farmers on Tourism Livelihood Behavior” (72064006).
Institute of Guangxi Tourism Industry Scientiffc Research Fund: Research on the Inffuencing
Factors of Cultural Capital of Ethnic Village Farmers on Community Citizen Behavior
(LYCY2023-29);Evaluation of Livelihood Resilience of Ethnic Tourism Villages and Its
Driving Mechanism(LYCY2023-06). "Please provide an amended statement that declares
*all* the funding or sources of support (whether external or internal to your organization)
received during this study, as detailed online in our guide for authors at http://journals.plos.org/plosone/s/submit-now. Please also include the statement “There was no additional external funding received
for this study.” in your updated Funding Statement. Please include your amended Funding
Statement within your cover letter. We will change the online submission form on your
behalf.
Response: I would like to extend my heartfelt appreciation for your attention to this
study and your invaluable guidance regarding the specifics of the funding statement.
In accordance with your request, I have undertaken a thorough revision of the funding
statement to ensure it comprehensively addresses all sources of funding and support
received throughout this study while adhering to the online author guidelines set
forth by your journal. Below is the revised funding statement:
This research was supported by the National Natural Science Foundation of China [Grant
No. 72064006, 72462013].
Question3: We note that your Data Availability Statement is currently as follows:
All relevant data are within the manuscript and its Supporting Information files.Please
confirm at this time whether or not your submission contains all raw data required
to replicate the results of your study. Authors must share the “minimal data set”
for their submission. PLOS defines the minimal data set to consist of the data required
to replicate all study findings reported in the article, as well as related metadata
and methods(https://journals.plos.org/plosone/s/data-availability#loc-minimal-data-set-definition).For example, authors should submit the following data:
- The values behind the means, standard deviations and other measures reported;
- The values used to build graphs;
- The points extracted from images for analysis.Authors do not need to submit their
entire data set if only a portion of the data was used in the reported study.If your
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Response: We sincerely appreciate your comprehensive review and insightful feedback
regarding our research. The findings we presented are derived from a subset of the
data, which has been provided as supplementary information files. Kindly refer to
the attached documents for further details.
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Question5: Your ethics statement should only appear in the Methods section of your
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please delete it from any other section.
Response: I would like to extend my heartfelt appreciation for your comprehensive
review and insightful feedback on our study. I have meticulously examined the manuscript
and confirmed that the ethical statement has been retained solely in the 'Methods'
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statement from other sections of the manuscript to ensure both compliance and clarity.
Reviewer: 1
We would like to express our sincere gratitude to the reviewers for dedicating their
valuable time amidst their busy schedules to evaluate our manuscript. The constructive
suggestions provided by the reviewers significantly enhance the quality of our work.
We extend our heartfelt appreciation for your efforts.
In response to all the points you have raised, we will address them individually as
follows:
Question 1�I regret to inform you that I cannot recommend this manuscript for publication. The
overall writing quality does not meet the standards expected for academic work, which
affects the clarity and professionalism of the paper.
Response: We sincerely appreciate your comprehensive review and invaluable feedback
on our study. In response to your earlier comment, 'The overall writing quality does
not meet the standards expected for academic work, which affects the clarity and professionalism
of the paper,' we have engaged in a thorough self-assessment and fully acknowledge
your critique. Consequently, we have meticulously revised the sentence structure,
grammar, and spelling throughout the manuscript to ensure both accuracy and fluency
in our content. These enhancements are intended to improve the article's readability
while effectively conveying our research findings.
Question 2: Additionally, there is a clear disconnect between the introduction and
the literature review, with the latter failing to adequately explain the relationships
between the variables under investigation.
Response: We sincerely appreciate your comprehensive review and invaluable feedback
on our study. In response to the concern you raised that " there is a clear disconnect
between the introduction and the literature review, with the latter failing to adequately
explain the relationships between the variables under investigation", we have implemented
targeted revisions. We have restructured the logical framework of the Introduction
by first outlining the academic context of tolerance behavior, followed by a discussion
of the current research landscape of tolerance behavior, an analyse of host-guest
interaction dynamics, an exploration of place attachment and subjective well-being
as mediating mechanisms, and a summary of the theoretical contributions of this paper".
Additionally, we have eliminated redundant content to more effectively clarify these
relationships among research variables. The supplementary content is detailed below:
Tolerance, as a customer behavior, is increasingly receiving widespread attention
from academia[1]. Specifically, tolerance refers to the degree of forgiveness displayed
by customers when service delivery fails to meet their expectations[1]. This concept
emphasizes the patient and forgiving attitude of customers in service contexts[2].
Tolerance behavior not only helps customers achieve inner balance, but also provides
valuable opportunities for service providers to repair potential cracks in customer
relationships caused by service deficiencies[3]. Especially in the tourism industry,
tolerance behavior, as a manifestation of tourist citizenship behavior [4], is of
great significance for promoting the long-term stable development of the tourism industry
and enhancing competitive advantages [5, 6]. Therefore, the in-depth study of TTB
by academia not only enriches customer behavior theory but also provides new perspectives
and strategic ideas for enhancing tourism service quality.
As TTB has increasingly emerged as a focal point of academic inquiry, scholars have
investigated the multiple factors influencing TTB from diverse perspectives. These
factors can primarily be divided into two dimensions: organizational and individual
factors. In terms of organizational factors, research encompasses critical elements
such as rule-making[7] and hotel room pricing[8]. In terms of individual factors,
it addresses customers' negative emotions[9] and their perceptions of climate change
[10]. However, the above research context on TTB is mainly limited to the hotel industry[7-9],
given that hotels represent relatively enclosed environments where guest interactions
with staff constitute the primary service engagement. Conversely, tourist attractions
are characterized by more open settings in which tourists engage with guides, area
personnel, and local residents in varied ways. Consequently, findings related to tolerant
behavior within hotel contexts cannot be directly extrapolated to scenarios involving
tourist destinations [7-9]. Furthermore, interactions between tourists and local residents
at these destinations are recognized as pivotal for fostering long-term sustainable
development in tourism areas[11]. Previous studies have shown that interactive experiences
within tourist attractions have a significant impact on tourists' behavior, such as
stimulating their participation enthusiasm[12] and promoting word-of-mouth recommendations
and the formation of sustained usage intentions[13]. Therefore, it is crucial to thoroughly
investigate whether—and how—the interaction between tourists and local residents in
open tourist attractions impacts TTB.
To further investigate the mechanisms underlying TTB, this study introduces two psychological
variables—place attachment (PA) and subjective well-being (SWB)—as significant mediators.
The PA theory posits that as individuals strengthen their emotional connections to
a specific location, their perceptions and behaviors towards tourism destinations
are profoundly affected (14). Empirical research has demonstrated that tourists' sense
of place identity and positive emotions can enhance pro-environmental behaviors (15,
16), while feelings of awe toward tourism sites directly foster helping behaviors
(17). Consequently, this study seeks to elucidate the intrinsic relationship between
HGI and TTB through the mediating role of PA. Additionally, drawing from emotion regulation
theory, individual SWB exerts a substantial positive influence on behavior (18). In
workplace contexts, SWB significantly enhances organizational citizenship behavior
(18) and also impacts tourists' decision-making processes regarding travel (19). Despite
numerous valuable studies examining tourists' PA emotions and SWB within academic
discourse, there remains a paucity of research integrating both constructs to uncover
the fundamental drivers behind tourist behavior. Therefore, this study aims to explore
in greater depth and comprehensiveness the intrinsic connection between HGI and TTB
via the mediating variables of PA and SWB.
The literature contribution of this study to TTB is mainly reflected in the following
aspects: Firstly, it underscores the critical role of HGI in shaping TTB within tourist
destinations. By establishing HGI as a fundamental prerequisite for TTB, this research
addresses whether tourists who engage more interactively are indeed more tolerant.
Secondly, it elucidates the underlying mechanisms through which HGI influences TTB
by incorporating PA and SWB. Lastly, this investigation is situated within the context
of open tourist attractions, thereby broadening the scope of research on tolerance
behavior in tourism and offering a theoretical framework for exploring analogous relationships
in related fields. Consequently, this study paves new avenues for future inquiries
into civic behavior among tourists. More broadly, it provides essential theoretical
support and practical insights aimed at enhancing TTB in tourist destinations.
The references are as follows�
1.Yi Y, Gong T. Customer value co-creation behavior: Scale development and validation.
J Bus Res. 2013;66(9):1279-84.
2.Yang Y, Hu J. Self-diminishing effects of awe on consumer forgiveness in service
encounters. Journal of Retailing and Consumer Services. 2021;60.
3.Hur J, Jang S. Is consumer forgiveness possible? International Journal of Contemporary
Hospitality Management. 2019;31(4):1567-87.
4.Zhang H, Xu H. Impact of destination psychological ownership on residents’ “place
citizenship behavior”. J Destin Mark Manage. 2019;14.
5.Torres-Moraga E, Rodriguez-Sanchez C, Sancho-Esper F. Understanding tourist citizenship
behavior at the destination level. J Hosp Tour Manag. 2021;49:592-600.
6.Yao Y, Wang G, Ren L, Qiu H. Exploring tourist citizenship behavior in wellness
tourism destinations: The role of recovery perception and psychological ownership.
J Hosp Tour Manag. 2023;55:209-19.
7.Ma Shuang LX, Li Chunqing. Customer citizenship Behavior and misbehavior in the
Context of Sharing economy: from the perspective of Social Dilemma Theory. Advances
in psychological science. 2022;29(11):1920-35.
8.Alderighi M, Nava CR, Calabrese M, Christille J-M, Salvemini CB. Consumer perception
of price fairness and dynamic pricing: Evidence from Booking.com. J Bus Res. 2022;145:769-83.
9.Xiong Wei HM, Huang Yuanfei. The elastic change of customer's negative emotion and
tolerance in the context of hotel service failure tourism science. 2021;35:53-75.
10. Seekamp E, Jurjonas M, Bitsura-Meszaros K. Influences on coastal tourism demand
and substitution behaviors from clima
PONE-D-24-32703R1Does host-guest interaction promote tolerance behavior? The mediating
role of place attachment and subjective well-beingPLOS ONE
Dear Dr. WU,
Thank you for submitting your manuscript to PLOS ONE. After careful consideration,
we feel that it has merit but does not fully meet PLOS ONE’s publication criteria
as it currently stands. Therefore, we invite you to submit a revised version of the
manuscript that addresses the points raised during the review process.
Please submit your revised manuscript by Dec 26 2024 11:59PM. If you will need more
time than this to complete your revisions, please reply to this message or contact
the journal office at plosone@plos.org . When you're ready to submit your revision, log on to https://www.editorialmanager.com/pone/ and select the 'Submissions Needing Revision' folder to locate your manuscript file.
Please include the following items when submitting your revised manuscript:
A rebuttal letter that responds to each point raised by the academic editor and reviewer(s).
You should upload this letter as a separate file labeled 'Response to Reviewers'.
A marked-up copy of your manuscript that highlights changes made to the original version.
You should upload this as a separate file labeled 'Revised Manuscript with Track Changes'.
An unmarked version of your revised paper without tracked changes. You should upload
this as a separate file labeled 'Manuscript'.
If you would like to make changes to your financial disclosure, please include your
updated statement in your cover letter. Guidelines for resubmitting your figure files
are available below the reviewer comments at the end of this letter.
We look forward to receiving your revised manuscript.
Kind regards,
Kun Sang, PhD
Academic Editor
PLOS ONE
[Note: HTML markup is below. Please do not edit.]
Reviewers' comments:
Reviewer's Responses to Questions
Comments to the Author
1. If the authors have adequately addressed your comments raised in a previous round
of review and you feel that this manuscript is now acceptable for publication, you
may indicate that here to bypass the “Comments to the Author” section, enter your
conflict of interest statement in the “Confidential to Editor” section, and submit
your "Accept" recommendation.
Reviewer #1: (No Response)
Reviewer #3: (No Response)
**********
2. Is the manuscript technically sound, and do the data support the conclusions?
The manuscript must describe a technically sound piece of scientific research with
data that supports the conclusions. Experiments must have been conducted rigorously,
with appropriate controls, replication, and sample sizes. The conclusions must be
drawn appropriately based on the data presented.
Reviewer #1: Partly
Reviewer #3: Yes
**********
3. Has the statistical analysis been performed appropriately and rigorously?
Reviewer #1: Yes
Reviewer #3: Yes
**********
4. Have the authors made all data underlying the findings in their manuscript fully
available?
The PLOS Data policy requires authors to make all data underlying the findings described in their manuscript
fully available without restriction, with rare exception (please refer to the Data
Availability Statement in the manuscript PDF file). The data should be provided as
part of the manuscript or its supporting information, or deposited to a public repository.
For example, in addition to summary statistics, the data points behind means, medians
and variance measures should be available. If there are restrictions on publicly sharing
data—e.g. participant privacy or use of data from a third party—those must be specified.
Reviewer #1: Yes
Reviewer #3: Yes
**********
5. Is the manuscript presented in an intelligible fashion and written in standard
English?
PLOS ONE does not copyedit accepted manuscripts, so the language in submitted articles
must be clear, correct, and unambiguous. Any typographical or grammatical errors should
be corrected at revision, so please note any specific errors here.
Reviewer #1: No
Reviewer #3: Yes
**********
6. Review Comments to the Author
Please use the space provided to explain your answers to the questions above. You
may also include additional comments for the author, including concerns about dual
publication, research ethics, or publication ethics. (Please upload your review as
an attachment if it exceeds 20,000 characters)
Reviewer #1: The study explores how host-guest interaction promotes tourist tolerance behavior
(TTB) through place attachment and subjective well-being. However, there are several
issues that need further discussion:
First, the introduction lacks logical coherence in presenting the theoretical background
and research context. It is recommended to reorganize the introduction, starting with
a clear overview of the theoretical background of tolerance behavior, followed by
the impact of host-guest interaction on tolerance behavior, and finally, leading to
the research question and objectives.
Second, as an empirical study, I find the logical connection between Study 1 and Study
2 quite weak. Even though the authors have explained the purpose of conducting both
studies, it does not adequately support the claim of generalizability for the model.
Additionally, upon reviewing the latter part of the manuscript, it appears that much
of the empirical content is focused on data description without adequately explaining
why. This may be related to insufficient theoretical elaboration in the earlier sections,
which also results in a superficial discussion in the theoretical analysis section.
I recommend further referencing standardized multi-study research designs and paradigms.
Third, I have concerns about the measurement of TTB. After reviewing the cited literature,
I found that there is no direct relationship between the cited scales and TTB, which
raises questions about the validity of the measurement.
Lastly, the overall writing quality, both in terms of logic and style, is relatively
rough and needs significant improvement.
Reviewer #3: The manuscript has been well improved in the first round of revision. Here are some
more detailed suggestions:
1. It would be very helpful if the authors can provide more information about the
research area. What is “Two Rivers and Four Lakes” and what is “Xingping Ancient Town”?
Please provide a background introduction for non-local readers.
2. Some recent research related to roles of SWB and PA would provide helpful insights
to develop the theory and hypotheses. For example, “Community resilience in city emergency:
Exploring the roles of environmental perception, social justice and community attachment
in subjective well-being of vulnerable residents” provides a new theory combining
PA (where they recognized as CA) and SWB to community development.
3. Please provide a more detailed data collection strategy and sampling methods employed
for data collection. In addition, please also provide the time and duration for the
data collection.
4. It would be important to consider the heterogeneity of residents in the discussion
as well. For example, different people would tend to make very different choices or
be more sensitive to some specific factors. There is an recent example discussing
this: “Determinants and mechanisms driving energy-saving behaviours of long-stay hotel
guests: Comparison of leisure, business and extended-stay residential cases”.
5. An new conclusion section rather than “discussion and conclusion” would be more
helpful, as the current version would be a little bit long to summairse the core ideas
of this research.
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Firstly, I would like to extend my sincere gratitude to you for the invaluable feedback
and suggestions provided on my previous submission. Your comments have been instrumental
not only in advancing the improvement of my research but also in significantly enhancing
the overall quality of the manuscript.
After a meticulous revision process, I have thoroughly addressed each suggestion put
forth by the reviewers. I am confident that these enhancements have substantially
improved the content, logic, and clarity of the manuscript, bringing it into closer
alignment with your publication standards.
If there are any additional areas for refinement, I would greatly appreciate your
insights and will endeavor to further enhance the manuscript. Once again, I express
my profound appreciation for your dedicated efforts and professional guidance.
I look forward to your positive response.
Yours sincerely,
Ke Wu
Reviewer: 1
We wish to convey our sincere gratitude to the reviewers for dedicating their valuable
time, despite their busy schedules, to evaluate our manuscript. The constructive suggestions
provided by the reviewer have significantly enhanced the quality of our work. We extend
our heartfelt appreciation for your efforts.
In response to the points you have raised, we will address each one individually as
follows:
Question 1�First, the introduction lacks logical coherence in presenting the theoretical background
and research context. It is recommended to reorganize the introduction, starting with
a clear overview of the theoretical background of tolerance behavior, followed by
the impact of host-guest interaction on tolerance behavior, and finally, leading to
the research question and objectives.
Response: We wish to convey our deepest appreciation to the esteemed expert for the
invaluable feedback provided on our introduction section. The initial draft suffered
from a lack of logical coherence when presenting the theoretical and research background.
In response to the expert's recommendations, we have thoroughly restructured the introduction.
Firstly, we now present a concise yet comprehensive overview of the theoretical underpinnings
of tolerance behavior, encompassing its definition, significance, and the current
state of research, thereby offering readers a thorough and nuanced understanding.
Secondly, we delve into the influence of host-guest interactions on tolerance behavior,
examining the inherent connections and underlying mechanisms, which further solidify
and deepen the theoretical framework of our paper. Lastly, we articulate the research
problem and objectives, delineating the research direction and focal points of the
study, thus providing a clear and structured research framework for our audience.
Once again, we extend our heartfelt gratitude for the meticulous guidance and insightful
suggestions offered by the expert.
The modifications are outlined as follows:
In recent years, the swift advancement of an open economy and the dissemination of
civilized tourism principles have prompted a growing number of tourists to willingly
engage in pro-social behaviors that benefit tourism enterprises or destinations, referred
to as tourist civic behaviors (1). These behaviors are characterized by their spontaneous
and voluntary nature, generating value for stakeholders without being obligatory(2,
3). They encompass activities such as providing positive word-of-mouth recommendations
(4), offering assistance, giving feedback(5), and demonstrating tolerance(2). Within
the value co-creation framework between tourists and service providers (2), tourists'
tolerance behavior assumes a pivotal role in fostering the long-term sustainable development
of the tourism sector and enhancing its competitive edge (5, 6). Consequently, tolerance
behavior has garnered increasing scholarly attention(2), as it not only aids in balancing
the often uneven relationship between customers and service providers(7), but also
actively contributes to the enhancement of tourists' travel experiences and overall
tourism quality.
However, existing research on tourist tolerance behavior (TTB) predominantly focuses
on the hospitality sector(8, 9, 10, 11). It is important to highlight that, within
the relatively confined environment of hotels, customer interactions primarily occur
between guests and hotel personnel. Conversely, tourist destinations present a more
open setting where visitors engage not only with destination staff, such as tour guides
and park attendants, but also regularly with local inhabitants through unstructured
encounters. Consequently, the direct application of tolerance behavior influence mechanisms
from the hotel context to tourist destination scenarios is constrained by these differences
(8, 9, 10).
Next, we delve into the relationship between tourists and tourist destinations, with
particular emphasis on the host-guest interaction (HGI), which is widely recognized
as a pivotal factor in the sustainable development of tourist destinations(12). The
HGI, as a distinctive tourism attraction element, significantly influences tourists'
perceptions, attitudes, and behaviors (13). In tourism resources of universal value
and substantial significance, such as natural and cultural heritage sites, tourists
are inclined to place greater importance on the quality of host-guest interaction
(14). Studies indicate that when tourists form a "warm partnership" with local residents,
this relationship effectively enhances their engagement(15) and fosters the creation
of positive word-of-mouth and sustained visitation intentions(4). Consequently, in
both open natural heritage and cultural heritage tourist destinations, thoroughly
investigating how HGI impacts TTB not only contributes to the enrichment of customer
behavior theory but also offers novel perspectives and strategies for enhancing tourism
service quality.
Question 2: Second, as an empirical study, I find the logical connection between Study
1 and Study 2 quite weak. Even though the authors have explained the purpose of conducting
both studies, it does not adequately support the claim of generalizability for the
model. Additionally, upon reviewing the latter part of the manuscript, it appears
that much of the empirical content is focused on data description without adequately
explaining why. This may be related to insufficient theoretical elaboration in the
earlier sections, which also results in a superficial discussion in the theoretical
analysis section. I recommend further referencing standardized multi-study research
designs and paradigms.
Response: We wish to convey our deepest appreciation to the esteemed expert for the
meticulous review of our research and the invaluable feedback provided. Concerning
the weak logical connection between Study 1 and Study 2 that you have highlighted,
we hold this matter in high regard and have implemented appropriate measures.
First, in this paper, Study 1 is designed to examine whether interpersonal interactions
at natural heritage open-access sites influence tourists' tolerance behavior. Meanwhile,
Study 2 seeks to validate the robustness of Study 1’s findings by replicating the
investigation across various types of cultural heritage open-access sites, thereby
enhancing the external validity of the research.
Additionally, the approach of conducting studies in diverse case sites to confirm
the robustness of conclusions has been adopted by prior researchers. For instance,
Su et al. executed three surveys to explore the connection between visitor service
quality and subjective well-being, as well as to assess the consistency of the proposed
model across different destinations.
He, Xuehuan, Lujun Su, and Scott R. Swanson. "The service quality to subjective well-being
of Chinese tourists connection: A model with replications." Current Issues in Tourism.2020, 23(16):
2076-2092.
Furthermore, we have refined and adjusted the descriptions of Study 1 and Study 2
to ensure the overall coherence and persuasiveness of the research.
The modifications are outlined as follows:
Study Site section: Finally, gathering samples from two distinct categories of tourist
attractions and performing independent data analyses contributes to enhancing the
validity and robustness of our research outcomes.
Measurement model part of Study 1: By analysing the data with Amos software, the measurement
model of study 1 was well fitted (see Table 3).Cronbach's alpha values ranged from
0.830 to 0.938, all greater than 0.7, meeting the criteria(73). Factor loadings for
all items (see Table 4) were greater than 0.5, which is statistically significant
(p < 0.001) and meets the criterion(73). The composite reliability (CR) values ranged
from 0.827 to 0.938, with each variable's CR exceeding the minimum threshold of 0.7
as recommended by Hair et al.(74). Additionally, the average variance extracted (AVE)
for all constructs ranged from 0.549 to 0.791, satisfying the established criteria(73).
Therefore, in terms of the overall data, the samples in Study 1 all have high reliability,
validity and internal consistency.
Data collection part of Study 2: To examine the proposed model’s stability across
destinations.
Measurement model part of Study 2: The measurement model of Study 2 was well fitted
(see Table 3), Cronbach's alpha values ranging from 0.864 to 0.924, all exceeding
the threshold of 0.7, thus satisfying the reliability criteria. Factor loadings for
all items, as presented in Table 6, were greater than 0.5 and achieved statistical
significance (p < 0.001). The composite reliability (CR) of each variable ranged from
0.866 to 0.918, surpassing the 0.7 benchmark, while the average variance extracted
(AVE) for all constructs ranged from 0.618 to 0.807, well above the minimum requirement
of 0.5(73). Therefore, from perspective of the overall data, the samples in Study
2 all have high reliability, validity and internal consistency.
Concerning the critique that the empirical content was overly focused on data description
and lacked in-depth analysis, we have undertaken a thorough revision of the discussion
section. By integrating real-world case studies and theoretical frameworks, we now
offer a more profound and nuanced interpretation and examination of our research findings,
aiming to provide readers with richer and more insightful analytical perspectives.
The modifications are outlined as follows:
Discussion
This study selected tourists from two distinct tourist destinations as research subjects
to explore the intrinsic relationships between HGI, PA, SWB, and TTB through the construction
of a conceptual model. By systematically collecting and analyzing feedback from tourists
at these destinations, this study has not only enriched the body of knowledge on tolerance
behavior but also expanded the existing research scope.
Firstly, we have confirmed that HGI exerts a significant positive influence on TTB.
The HGI is considered a key driver in promoting the long-term sustainable development
of tourist destinations(12). Prior research has predominantly examined HGI as a prerequisite
or moderating variable influencing residents' behaviors (24), with a focus on its
effects on tourists' green behaviors(21) and environmentally responsible actions (22).
Nevertheless, the mechanisms through which HGI impacts TTB are more intricate and
multifaceted, and existing research remains inadequate. Tolerant behavior not only
facilitates tourists' internal harmony but also offers valuable opportunities for
service providers to rectify damaged customer relationships resulting from service
failures (76).
Secondly, our research indicates that PA serves as a mediating factor between HGI
TTB. PA signifies the evolving emotional connection between tourists and tourist destinations
(31), while HGI enhances this attachment. This finding aligns with prior studies demonstrating
that HGI significantly influence tourists' cognitive and emotional responses(33).
Furthermore, the strengthening of the human-place emotional bond positively impacts
TTB, corroborating existing research that tourists' emotional attachment and sense
of identity shape their attitudes toward tourist destinations, thereby influencing
their behaviors and decisions(39). We propose that in the context of open tourist
destinations, where tourists have easy access to communication with local residents,
this interaction facilitates the reinforcement of the emotional bond between tourists
and destinations, leading to greater willingness to tolerate imperfections or negative
aspects of the tourist experience.
Thirdly, we have confirmed that SWB acts as a partial mediator between HGI and TTB.
SWB represents individuals' cognitive assessments of their own life satisfaction (42).
Prior research predominantly concentrated on the influence of HGI on residents' well-being(50,
51), whereas this study broadens the scope to include tourists at tourism destinations,
offering a novel perspective on the positive effects of HGI on tourists. Our findings
suggest that within the tourism context, HGI can enhance tourists' SWB, and when tourists
experience elevated levels of well-being at their destinations, they are more inclined
to exhibit understanding and tolerance. This aligns with the theory of emotion regulation,
which posits that an individual's emotional state substantially impacts their behavior
(54). Specifically, the communication and interaction between tourists and local residents
at tourism destinations not only influence the quality of tourists' travel experiences
but also profoundly affect their SWB. Tourists with higher SWB levels are more likely
to adopt a positive attitude towards tourism-related unfavorable situations.
To address the issue of insufficient theoretical elaboration, which has led to a superficial
theoretical analysis, we have implemented corresponding enhancements. In the theoretical
analysis section, we have expanded the depth of our analysis of research findings
and the extraction of theoretical contributions, with the aim of solidifying and deepening
the theoretical foundation of the study. Additionally, we have proactively adopted
standardized multi-research designs and paradigms to ensure the full scientific rigor
and robustness of the study.
The modifications are outlined as follows:
Theoretical implications
This study makes several contributions. Firstly, by investigating the relationships
among tourists' HGI, PA, SWB, and TTB, it not only broadens the scope of TTB research
and its antecedents but also provides valuable insights for destination managers aiming
to enhance destination development. While previous literature on tolerance behavior
has predominantly centered on hotel environments(8, 9, 10), it has not extensively
explored the causal relationship between open-space tourists' HGI and TTB through
multiple case studies. It is important to note that open-space tourism destinations
differ significantly from closed-space hotels, where customer expectations are primarily
focused on highly personalized services, and their tolerance is mainly directed towards
minor service errors or shortcomings. In contrast, open-space tourists seek to experience
natural beauty, cultural heritage, or entertainment activities, and their tolerance
is more often related to inconveniences encountered during their tourism experiences.
Considering the positive influence of tourists on destination development (5, 6),
this study innovatively extends the application of TTB research by validating the
impact of open-space tourists' HGI on TTB.
Secondly, this study selected two distinct types of tourist destinations for data
collection: the Two Rivers and Four Lakes, which are natural heritage sites, and Xingping
Ancient Town, a cultural heritage site. This selection not only encompasses the diversity
of tourist destinations but also offers a valuable empirical foundation for investigating
the similarities and differences in visitor behavior patterns across different types
of tourist destinations. The data analysis from these two case study sites underscores
the broad applicability and robustness of the research findings. It enhances the credibility
of the study and provides a solid foundation for future research to prom
<div>PONE-D-24-32703R2Does host-guest interaction promote tolerance behavior? The
mediating role of place attachment and subjective well-beingPLOS ONE
Dear Dr. WU,
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Additional Editor Comments:
We agree with the comments by reviewers, especially reviewer 1. The paper still need
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Reviewer #1: (No Response)
Reviewer #3: All comments have been addressed
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The manuscript must describe a technically sound piece of scientific research with
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Reviewer #1: Yes
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Reviewer #1: Yes
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Reviewer #3: Yes
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Reviewer #1: Despite the revisions, I remain concerned about several aspects of the
manuscript that impact its suitability for publication. First, the theoretical model
requires further development. The application of the SOR model to this context, particularly
the role of HGI as the stimulus, needs to be more clearly articulated and justified.
The choice of PA and SWB as mediators, and their proposed chain relationship, also
needs stronger theoretical support. Second, the measurement of HGI relies solely on
self-reported data, which is potentially problematic. Exploring more objective or
nuanced measures of HGI would strengthen the study's findings. Third, the rationale
for conducting two separate studies is not entirely convincing. A more integrated
approach, or a clearer articulation of the unique contribution of each study, would
be beneficial. I believe addressing these core issues is crucial for improving the
overall quality and impact of the manuscript.
Reviewer #3: (No Response)
**********
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Reviewer #1: No
Reviewer #3: No
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While revising your submission, please upload your figure files to the Preflight Analysis
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First of all, we would like to extend our sincere gratitude to the reviewer for their
insightful comments and constructive suggestions on our previously submitted manuscript.
Their feedback has been invaluable, not only significantly enhancing the quality of
my research but also elevating the overall standard of the manuscript.
Following a thorough revision process, we have meticulously addressed each of the
reviewers' recommendations, resulting in comprehensive improvements to the manuscript.
These enhancements have substantially strengthened the content, logic, and clarity
of expression, bringing the manuscript into closer alignment with the publication
standards of your esteemed journal. Should there be any further areas requiring refinement,
we would greatly appreciate your guidance and will endeavor to make additional improvements
accordingly.
Once again, we express our profound appreciation for your diligent work and professional
expertise. We look forward to your valuable response..
Yours sincerely,
Ke Wu
Reviewer: 1
We would like to extend our sincere appreciation to you for dedicating your valuable
time to evaluate our manuscript. The constructive feedback provided has significantly
enhanced the quality of our submission. Herein, we wish to convey our deepest gratitude.
With respect to all the points raised, we will address each one sequentially.
Question 1�First, the theoretical model requires further development. The application of the
SOR model to this context, particularly the role of HGI as the stimulus, needs to
be more clearly articulated and justified. The choice of PA and SWB as mediators,
and their proposed chain relationship, also needs stronger theoretical support.
Response: We are most grateful for your thorough review of our research and for offering
valuable feedback. Specifically, concerning the suggestion that the theoretical model
requires further development, particularly in clearly explaining and substantiating
the application of the SOR (Stimulus-Organism-Response) model and the role of host-guest
interaction (HGI) as a stimulus factor, we have made the following revisions. In the
"Theoretical Basis and Hypothesis" section, we have expanded on the foundational principles
of SOR theory and its applications across various domains. We have meticulously analyzed
the mechanism by which interaction functions as a stimulus factor within the SOR model.
Through an extensive review of relevant literature, we have identified that interaction
significantly influences an individual's psychological state (Organism), thereby guiding
specific behavioral responses (Response). This insight provides a robust theoretical
foundation for our subsequent research and enables us to construct and validate the
applicability of the SOR model in the context of host-guest interaction more rigorously.
SOR Theory
In 1974, Mehrabian and Russell expanded upon the S-O-R theory within the framework
of environmental psychology.They posited that various elements of the external environment
serve as stimulus factors(S), which influence an individual's cognitive, emotional,
and physiological states(O), ultimately shaping the individual's attitudes and behavioral
responses(R)(16). The organism, representing the internal emotional and cognitive
condition of tourists(17), acts as a mediator between external environmental stimuli
and tourists' behavioral responses(16).
The validity of the SOR theory has been extensively empirically tested across various
domains. Existing research demonstrates that emotional interaction, characterized
by familiarity and intimacy as environmental stimuli, plays a pivotal role in influencing
users' purchase intention processes(18). Interactions among users positively impact
user perception, facilitating a deeper understanding of the product and enhancing
user behavior(19). In marketing, leveraging social media can augment customers' SWB,
thereby fostering increased brand loyalty(20). Within the tourism sector, positive
HGI, destination image, trust, and attitudes positively promote intentions to support
tourism(21). Furthermore, natural empathy and perceived environmental responsibility
mediate the relationship between online interactions and consumers' intentions toward
low-carbon tourism behaviors(22).
Nonetheless, there remains a paucity of research examining the influence of HGI on
TTB. Consequently, this study employs the SOR theory as its theoretical framework.
Specifically, HGI serves as the stimulus factor, while place attachment (PA) and SWB
function as organism factors reflecting tourists' internal emotional states. TTB is
considered the behavioral response. This paper constructs a structural equation model
to investigate not only the impact of HGI on TTB but also the mediating role of PA
and SWB in this relationship.
Secondly, concerning the issue you raised regarding the selection of PA and SWB as
mediator variables and the need for stronger theoretical support for their proposed
chained relationship, we have provided specific enhancements and in-depth elaborations
in the "Theoretical Basis and Hypothesis" section. Specifically, we have thoroughly
introduced the core concepts of attachment theory and meticulously analyzed the relationships
between PA and SWB, PA and behavior, and SWB and behavior within this theoretical
framework. We have further elucidated how PA and SWB influence behavior through a
sequential mediation process. These additions aim to provide readers with a more comprehensive
and profound understanding of the theoretical underpinnings for our variable selection
and the interaction mechanisms among these variables. Additionally, we have restructured
and integrated the relevant literature and logical arguments in "The mediating role
of PA" and "The chain mediating effect of PA and SWB" sections based on attachment
theory to ensure that our research is theoretically rigorous and complete. We trust
that these modifications will more accurately address your comments and enhance the
theoretical depth and persuasiveness of our study. A brief summary of the supplementary
content follows:
Attachment Theory
Attachment theory, which stems from the mother-infant bond theory, is a pivotal framework
in the study of human relationships and provides a comprehensive structure for understanding
the development of emotional bonds(23, 24). Attachment refers to the inherent human
tendency to form emotional connections with specific entities, and this inclination
can significantly influence an individual's judgment. Scholars generally agree that
the attachment bond between individuals and places can foster a sense of security
and well-being(25). Hong's research demonstrates a positive correlation between an
individual's value attachment and SWB(26). Ujang further highlights that tourists'
PA can enhance the generation of well-being(27). DiWu et al. found that the impact
of tourists' PA on SWB varies across different dimensions(28).
Emotion, as a fundamental component of the human-environment relationship (29), occupies
a pivotal role in attachment theory. This theory suggests that subjective emotional
states significantly influence human behavioral choices(30). For example, Wang et
al. utilized attachment theory to conduct an in-depth analysis of the social attachment
factors underlying community members' purchasing behaviors in business activities(31).
Shallcross et al. examined the potential link between attachment orientation and the
propensity to share positive news within the framework of attachment theory(32). Cohn
posited that well-being serves as an external manifestation of emotional states and
can directly impact behavioral outcomes(33). Individuals experiencing positive emotions
tend to exhibit higher levels of well-being, which in turn positively reinforces behavioral
outcomes(33). Furthermore, research indicates that SWB mediates the relationship between
PA and pro-environmental behavior(34). Consequently, this paper hypothesizes that
PA not only influences SWB but also that both PA and SWB may function as mediating
variables in the process by which HGI affects TTB.
The mediating role of PA
Attachment theory posits that PA, defined as a deep emotional bond between individuals
and their environments, is a critical psychological construct that substantially influences
tourists' behaviors and decision-making processes(54). Wang et al. utilized attachment
theory to elucidate the motivations behind purchasing behaviors among community members
in commercial contexts and evaluated the influence of social attachment on such behaviors(31);
Shallcross et al. explored the correlation between attachment orientation and the
propensity to share positive news within the framework of attachment theory(32). Moreover,
prior research has demonstrated that PA exerts a positive and significant effect on
tourists' environmental responsibility behaviors(55), behavioral intentions(56), and
revisit intentions(57). Building on this body of literature, this study hypothesizes
that PA can positively impact TTB.
The chain mediating effect of PA and SWB
Attachment theory is not only pertinent to interpersonal relationships(78), but it
also serves as a framework for elucidating the emotional connection between individuals
and their environments(79, 80). Empirical evidence demonstrates that tourists can
develop a distinctive emotional attachment to their travel destinations, which significantly
influences their SWB(27, 28). More specifically, the emotional bond formed between
an individual and a particular region can provide psychological security and a sense
of social belonging(30), thereby effectively enhancing SWB(81, 82). Furthermore, research
indicates that PA is linked to both physical and mental health(83, 84) and can foster
positive emotional and behavioral responses(85, 86). Based on these findings, this
study proposes the following hypothesis:
H8).PA has a significant positive effect on SWB.
In prior research, PA and SWB have been extensively validated as critical mediating
factors. Specifically, PA mediates the relationship between local social identity
and well-being(87), while community attachment serves as a mediator between community
environmental perception and residents' SWB(88). Furthermore, Lin highlighted that
SWB functions as an intermediary between PA and pro-environmental behavior(34). Wang
demonstrated that PA and SWB exert a sequential mediating effect on the influence
of environmental cognition on the loyalty of rural homestay summer vacationers(89).
Drawing on SOR theory, attachment theory, and the aforementioned hypotheses, we posit
that HGI, as an external stimulus, can influence TTB by enhancing their PA and SWB.
Based on these theoretical frameworks and empirical findings, this study proposes
the following hypothesis:
H9).PA and SWB play a chain-mediated role between HGI and TTB.
Question 2: Second, the measurement of HGI relies solely on self-reported data, which
is potentially problematic. Exploring more objective or nuanced measures of HGI would
strengthen the study's findings.
Response: We are deeply appreciative of your meticulous review of our research and
the invaluable suggestions provided. With regard to your concern that the measurement
of HGI is solely reliant on self-reported data, we offer the following response:
The methodology for measuring HGI is grounded in established approaches from prior
studies (e.g., Stylidis et al., 2020; Qu et al., 2024), which provide a robust theoretical
foundation and methodological support for our investigation. To address potential
common method bias, we have included additional test results in the manuscript, specifically
employing Harman's single-factor test. The findings indicate that common method bias
has not substantially influenced our research outcomes. However, we acknowledge the
inherent limitations of self-reported data and recognize this as a constraint of our
current study. Consequently, in the "Limitations and future research directions" section,
we have highlighted this issue and proposed exploring more objective and comprehensive
data collection methods (such as behavioral data, experimental data, or multi-source
data) to supplement or replace self-reported data in future research. We believe these
enhancements will significantly bolster the reliability and scientific rigor of our
research findings. The supplementary content is detailed below:
Secondly, this study utilizes self-reported data. This methodology may introduce biases
due to participants' potential memory distortions when recalling past experiences
or behaviors, which could compromise the accuracy of the data. Consequently, future
research should explore the incorporation of more objective and comprehensive data
collection techniques (such as behavioral tracking, experimental observations, or
multi-source validation) to either complement or substitute for self-reported data.
This would significantly enhance the reliability and robustness of the research findings.
Stylidis D. Exploring resident–tourist interaction and its impact on tourists’ destination
image[J]. Journal of Travel Research, 2022, 61(1): 186-201.
Qu Y, Zhou Q, Cao L. How do positive host-guest interactions in tourism alter the
indicators of tourists’ general attachment styles? A moderated mediation model[J].
Tourism Management, 2024, 105: 104937.
Question 3:Third, the rationale for conducting two separate studies is not entirely
convincing. A more integrated approach, or a clearer articulation of the unique contribution
of each study, would be beneficial.
Response: We express our sincere gratitude for your thorough review of our research
and the invaluable suggestions offered.
In this study, the primary objective of conducting two independent studies is to validate
the robustness of our research findings. By systematically collecting and analyzing
data from both natural heritage sites and cultural heritage sites, we can comprehensively
examine the relationships among variables. A literature review reveals that other
scholars have similarly employed this method to verify the robustness of their conclusions.
For example, Su conducted surveys of tourists in Xiamen and Yuelu Mountain to investigate
the relationship between service quality and subjective well-being, providing valuable
methodological support for our study. Rather than discussing the results of each study
separately, we opted for a comprehensive analysis to enhance the generalizability
and robustness of our conclusions. The findings from both studies indicate consistent
relationships among variables across different types of scenic spots, further supporting
our research outcomes. Additionally, to avoid excessive length, we chose to emphasize
the commonalities and unique significance of the two studies in the integrated discussion.
We trust that our explanation will alleviate any concerns you may have and we anticipate
your valuable feedback and guidance on our research with keen interest.
He X, Su L, Swanson S R. The service quality to subjective well-being of Chinese tourists
connection: A model with replications[J]. Current Issues in Tourism, 2020, 23(16):
2076-2092.
For your reference, we have highlighted the revised sections in blue. We sincerely
appreciate your valuable feedback and suggestions. We remain committed to continuously
enhancing the quality of our research. Should you have any further recommendations
for improvement, we would be most grateful to receive them and will endeavor to implement
enhancements accordingly. Thank you once again for your diligent efforts and professional
guidance.
Does host-guest interaction promote tolerance behavior? The mediating role of place
attachment and subjective well-being
PONE-D-24-32703R3
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