Fig 1.
NCs Distribution Trend Chart in Internal and External Assessments (A, B); Root Causes for NCs Distribution Trend Chart in Internal and External Assessments (C, D); Corrective Actions for NCs Distribution Chart in Internal and External Assessments (E, F).
Table 1.
Comparison and Statistical analysis of the NCs characteristics in internal and external assessments.
Table 2.
Comparison and statistical analysis of major corrective actions for NCs in internal and external assessments.
Fig 2.
The Sankey diagram tracing from NCs Contents to Root Causes in Internal assessments (A); The Sankey diagram tracing from NCs to Root Causes in External assessments (B).
Fig 3.
The Sankey diagram tracing from Root Causes to Corrective Actions in Internal assessments (A); The Sankey diagram tracing from Root Causes to Corrective Actions in External assessments (B).
Table 3.
Statistical analysis and the characteristics of recurrent NCs.
Fig 4.
The ‘Double Helix’ model of quality monitoring in Internal and External assessments.