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Fig 1.

Effects of Events on Entities.

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Fig 2.

Plate diagram for the structural topic.

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Fig 3.

Framework of the Study.

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Table 1.

Data for this Study.

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Fig 4.

Exogenous events and YOY of tourists’ reviews during three phases.

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Fig 5.

YOY of tourists’ reviews for different room types in three phases.

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Fig 6.

YOY of number of listings on Airbnb in New York city, 2020.

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Fig 7.

Listing volume YOY of different room types on Airbnb in NYC, 2020.

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Table 2.

Structural topic model of NYC Airbnb online reviews in 2020.

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Table 3.

Details of Topic 10, Topics 21, and Topic 32.

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Fig 8.

Trend of topic 10 (COVID-19), 2020.

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Fig 9.

Trend of Topic 21 (Sanitary), 2020.

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Fig 10.

Trend of topic 32 (Shared Space), 2020.

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Table 4.

Results of Proposition Testing (P1-P6).

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Fig 11.

Exogenous events and corresponding effects on NYC Airbnb in 2020.

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