Fig 1.
SEIPS 2.0 framework adapted from Holden et al., 2014 [33].
Table 1.
Demographic characteristics of participants (n = 10).
Table 2.
Work systems, processes and outcomes identified within the SEIPS 2.0 framework, and the perceived risk in providing dementia care.
Fig 2.
Risks identified by clinical pharmacists when interviewed presented using the SEIPS 2.0 framework.
Work systems are an interconnected set of factors, which shape and produce the work processes. These work processes are depicted as patient, professional and the collaborative work between the two groups. The work outcome represents the risks for patients and clinical pharmacists in dementia care. All systems interact with each other and influence the risk occurring. The person is placed at the centre of the work system to highlight how the design should support individuals, and how pharmacists’ performance is affected by interactions within the other work systems. The feedback loops indicate how changes in work systems can occur due to the work outcome [33].