Fig 1.
Customer satisfaction model in the mobile telecommunications industry.
Source: own research.
Fig 2.
The resulting model of customer satisfaction in the telecommunications industry.
Source: own research.
Table 1.
Questions on individual variables of the customer satisfaction model.
Table 2.
Demographic questions.
Table 3.
Demographic characteristics of the research population and users of mobile services in Slovakia.
Table 4.
Cronbach alpha.
Table 5.
Tests of discriminant validity and reliability of constructs in the model.
Table 6.
Regression coefficients of the measurement model.
Table 7.
Latent variables.
Table 8.
Structural model output values.