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Fig 1.

Conceptual framework of the study.

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Table 1.

Instruments.

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Table 1 Expand

Table 2.

Service quality and participant satisfaction in clinical trials based on participants’ demographic and health characteristics (N = 206).

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Table 2 Expand

Table 3.

Service quality and participant satisfaction in clinical trials based on participants’ clinical trial participation characteristics (N = 206).

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Table 3 Expand

Table 4.

Correlations between service quality and participant satisfaction in clinical trials (N = 206).

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Table 4 Expand

Table 5.

Prediction of participant satisfaction in clinical trials (N = 206).

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Table 5 Expand