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Fig 1.

Research methodology.

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Fig 2.

ISM approach.

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Table 1.

SSIM matrix.

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Table 2.

Reachability matrix.

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Table 3.

Transitivity check.

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Table 4.

Levels of final transitivity check.

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Fig 3.

Levels of SCCCs categories.

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Table 5.

Conical matrix.

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Fig 4.

Graphical view of MICMAC analysis.

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Table 6.

ANN results.

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Fig 5.

Importance of SCCCs.

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Fig 6.

Structure of SCCCMM.

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Table 7.

Practices for addressing lack of services based on what client needs.

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Table 8.

Practices for addressing Level-2: QoS and SLA.

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Table 9.

Practices for addressing complexity and cyber security.

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Table 10.

Practices for addressing lack of trust.

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Table 11.

Mitigation levels according to RUP defined by IBM.

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Table 12.

Evaluation of SCCCMM in academia (Serg_UOM).

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Table 13.

Example of a case study evaluation spreadsheet.

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Table 14.

Case study evaluation of company IFlexion.

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