Fig 1.
Conceptual framework that clarifies the model constructs as well as the hypotheses H1, H2, H3, H4, H5, H6, H7.
Table 1.
Demographic data of the participated patients.
The data classified based on gender, marital status, age, occupation and number of visiting.
Table 2.
Outer loading and calculations of VIF of all items for service quality, patient satisfaction, patient loyalty and medication adherence.
Table 3.
Result of statistical analysis: Cronbach’s alpha, rho-A, composite reliability (CR), average variance extracted (AVE) for independent variable (service quality dimensions), mediator (patient satisfaction) and dependent variables (patient loyalty, medication adherence).
Table 4.
Result of discriminant validity test using the Fornell-Larcker analysis.
Fig 2.
Result of structural model assessment.
The findings illustrate the path coefficients, R-square, and outer-loading of the items.
Table 5.
Result of the hypotheses that tested the direct relationships between variables.
Table 6.
Result of the hypotheses that tested the mediating impact of patient satisfaction on the relationship between service quality, patient loyalty and medication adherence.