Table 1.
Example of mean score calculation in patient feedback report.
Table 2.
Topic guides at patients’ and pharmacists’ interviews.
Table 3.
Details of recruited patient participants (N = 111).
Table 4.
Description of patients approached per each pharmacist.
Fig 1.
Scores given by patients for each item of the ISQ (N = 111).
ISQ items: 1. Satisfaction with visit to the pharmacist, 2. Warmth of the pharmacist’s greeting, 3. The pharmacist’s ability to really listen, 4. The pharmacist’s explanations of things, 5. Extent to which patient felt reassured, 6. Confidence in the pharmacist’s ability, 7. Opportunity given to express concerns/fears, 8. Respect shown by this pharmacist, 9. Amount of time given for this visit, 10. Consideration of personal situation, 11. Pharmacist’s concern for patient as a person, 12. Extent the pharmacist helped patient to self-care, 13. Recommendation patient would give to friends.
Table 5.
Details of patients participating in phase-2.