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Fig 1.

Patients’ perceptions of the volunteer courtesy phone calls.

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Fig 1 Expand

Table 1.

Comments made by patients on the courtesy phone calls*.

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Table 1 Expand

Fig 2.

Volunteers’ perceptions of the courtesy phone calls they made to patients.

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Fig 2 Expand

Fig 3.

Volunteers’ perceptions of the conditions under which the calls were made.

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Fig 3 Expand

Table 2.

Feedback from volunteers on the limits of courtesy phone calls*.

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Table 2 Expand