Table 1.
Failure factors of IT System in the Banking Industry.
Fig 1.
Research steps.
Table 2.
The domain of experts.
Table 3.
The rough interval and normalized weights for S, O, D, T, and C.
Table 4.
The evaluation matrix of rough failure modes.
Table 5.
The rough weighted normalized matrix of failure modes.
Table 6.
The PIS and NIS of the rough weighted normalized matrix.
Table 7.
, closeness coefficient and rank of each failure mode.
Fig 2.
Comparison of weights using the rough and crisp value.
Fig 3.
Ranking of failure mode using rough TOPSIS and crisp TOPSIS methods.