Table 1.
The prior studies use the theory of the FS.
Fig 1.
Importance-performance analysis grid.
Fig 2.
The research framework.
Table 2.
The hierarchical structure of SAs.
Table 3.
MRCI values [70].
Table 4.
Respondents’ characteristics.
Fig 3.
A depiction of TFNs [71].
Table 5.
Linguistics measurement of importance scale [72].
Table 6.
Consistency tests.
Table 7.
The original weights for SAs.
Fig 4.
The direct-influential matrix for the RL construct.
Table 8.
The revised weights of SAs for importance measurement (%).
Table 9.
The revised weights of SAs for satisfaction measurement (%).
Fig 5.
The IPA results.