Table 1.
Characteristics of the study samples.
Table 2.
Items, mean, standard deviation, item-to-total correlation and item source.
Fig 1.
Scree plot for determining factors of the designed instrument (Sample 1, n = 141).
Table 3.
Exploratory factory analysis of the claiming costs scale– 10 items (Sample 1, n = 141).
Fig 2.
The 3-factor model for the CCS obtained from confirmatory factor analysis (Sample 2, n = 1265).
Note. *p < .001.
Table 4.
Item-convergent validity: Item-scale correlation matrix for the three subscales of the CCS (Sample 2, n = 1265).
Table 5.
Average variance extracted (AVE) and squared inter-construct correlations (Sample 2, n = 1265).