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Table 1.

List of factors determining the courier service quality.

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Table 1 Expand

Fig 1.

Arrangement of factors impacting the analysed research area.

Source: [45,47].

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Fig 1 Expand

Table 2.

List of key factors determining the courier service quality.

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Table 2 Expand

Table 3.

Impact strength of twelve factors.

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Table 3 Expand

Table 4.

Summary of direct interaction strengths between factors in the structural analysis.

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Table 4 Expand

Fig 2.

Direct impact graph.

Source: Own study.

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Fig 2 Expand

Fig 3.

Influence–dependence graph.

Source: Own study.

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Fig 3 Expand

Fig 4.

Relational model of courier service quality in the B2C e-commerce sector.

Source: Own study.

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Fig 4 Expand