Fig 1.
Flowchart of inclusions.
Table 1.
Sociodemographic and medical characteristics of the participants.
Fig 2.
Medical problems reported by telephone triage service users.
Fig 3.
Distribution between proposal made by telephone triage service (TTS) staff and attitude of TTS users according to their primary intention to visit the emergency department (ED) vs. other primary intentions.
Table 2.
Agreement between the users’ intention before the call, the proposal made by the TTS nurse, and the users’ attitude after the call.
Table 3.
Variables predicting the probability of receiving advice to consult the emergency department or to consult a physician on duty (multivariate logistic regression model).