Fig 1.
Sampling approach and data collection process.
Table 1.
This table reports the descriptive statistics for variables of 9,961 patients (or their relatives) with complete data from 2017 and 2018 piloted interviews in Vietnam.
Table 2.
Factors associated with overall patient satisfaction rates.
OLS Estimates on Overall Satisfaction. Standard errors are robust and clustered within hospitals.* p<0.1 ** p<0.05 *** p<0.01.
Table 3.
Factors associated with Likelihood to have expectations met.
The odds ratios of logistic regressions, which include hospital fixed effects and year fixed effects, were reported. Standard errors are robust and clustered within hospitals.* p<0.1 ** p<0.05 *** p<0.01.
Table 4.
Factors associated with patient satisfaction on hospital staff.
The odds ratios of ordered logistic regressions, which include hospital fixed effects and year fixed effects, were reported. Standard errors are robust and clustered within hospitals.* p<0.1 ** p<0.05 *** p<0.01.
Table 5.
Factors associated with patient satisfaction on hospital facilities.
The odds ratios of ordered logistic regressions, which include hospital fixed effects and year fixed effects, were reported. Standard errors are robust and clustered within hospitals.* p<0.1 ** p<0.05 *** p<0.01.
Table 6.
Factors associated with patient satisfaction on treatment costs.
The odds ratios of ordered logistic regressions, which include hospital fixed effects and year fixed effects, were reported. Standard errors are robust and clustered within hospitals.* p<0.1 ** p<0.05 *** p<0.01.