Fig 1.
The NHS 111 system highlighting the key stakeholders involved in the management of a patient call.
Fig 2.
The number of NHS 111 calls that were referred to community pharmacy over the course of 2018.
Table 1.
Common conditions suffered by males and females that were referred to community pharmacy.
Fig 3.
The age profiles for patients who were referred to the community pharmacy according to the presenting condition.
Table 2.
The outcomes of the NHS 111 calls that were referred to community pharmacy.
Table 3.
The outcomes of the most prevalent conditions that were referred onto community pharmacy.
Table 4.
The conditions that demonstrated higher rates of escalation after being referred onto community pharmacy.
Fig 4.
The number of community pharmacy NHS 111 referrals according to area-level deprivation of the patient (1 is highest deprivation, 10 is the lowest).
Fig 5.
The number of community pharmacy NHS 111 referrals according to area-level deprivation of the community pharmacy (1 is highest deprivation, 10 is the lowest).
Fig 6.
The behaviour change wheel and the aspects that were referred to, and the emerging themes, through the qualitative interviews with stakeholders.