Table 1.
Definitions of five dimensions of SERVPERF.
Fig 1.
Membership functions of triangular interval-valued fuzzy number.
Table 2.
IVFNs of linguistic variables for rating of alternatives.
Table 3.
IVFNs of linguistic variables for importance weights of criteria.
Fig 2.
Overall framework.
Table 4.
Evaluation criteria of five dimensions and sub-criteria of SERVPERF.
Table 5.
Linguistic variables for rating of alternatives.
Table 6.
IFVNs of aggregated decision matrix for rating of alternatives.
Table 7.
Defuzzified decision matrix for rating of alternatives.
Table 8.
Comparability sequence for each criterion.
Table 9.
Subjective weights based on the averaging score method.
Table 10.
Objective weights based on entropy measure.
Table 11.
Integrated weights of criteria.
Table 12.
Overall grey relational coefficients.
Table 13.
Overall grey relational grades and ranking.
Fig 3.
Results of sensitivity analysis.
Table 14.
Comparison with other MCDM methods in current studies.