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Fig 1.

Flow chart of nurse (cluster) study activities.

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Fig 2.

Flow chart of calls.

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Table 1.

Number of cases (callers) recruited at each stage of the trial.

Shading indicates the clusters (nurses) were exposed to the intervention.

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Table 2.

Caller demographic characteristics for whole sample and inadequate (low) health literacy.

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Table 2 Expand

Table 3.

Descriptive and model results for caller outcomes. All analyses adjusted for time and health literacy.

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Table 3 Expand

Table 4.

Effects of Teach-Back intervention on nurses (n = 15).

All analyses by intention to treat.

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Table 4 Expand