Table 1.
The participant hospital name.
Table 2.
Analysis of the reliability of the service quality questionnaire.
Table 3.
Main calculation method.
Table 4.
Descriptive statistics of patients’ basic characteristics.
Table 5.
Associations between patients' demographic characteristics and the mean gaps of the tangibilityand empathy dimensions of service quality: Binary logistic results.
Table 6.
Associations between patients' demographic characteristics and the mean gaps of the reliability,responsiveness,assurance and economic dimensions of service quality: Binary logistic results.
Table 7.
Mean service quality gaps by item.
Table 8.
Patients’ expectations and perceptions of the quality of provided services.