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Fig 1.

CARE’s Community Score Card Theory of Change

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Fig 2.

CARE’s Community Score Card Process (5 Phases).

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Fig 3.

Randomization Design Flowchart.

Footnotes: HF: health facility; GV: group village; PMTCT: Prevention of Mother to Child Transmission of HIV; bEmOC: basic emergency obstetric care. aOne of the selected treatment GVs consisted of a large number of individuals that used a different HF; another GV was affected by an external maternal and child health project. These two GVs were replaced with alternative GVs. bOne of the sampled HFs had eight GVs selected which was too many to feasibly implement the CSC for a single HF. Four GVs were eliminated and the PPS sample for this HF was obtained from the remaining four GVs.

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Table 1.

Description of the indicators comprising the service satisfaction, service quality and birth planning indexes.

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Table 2.

Selected socio-demographic and household characteristics of women who gave birth in the last 12 months: Baseline, 20121.

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Table 3.

Selected maternal health characteristics among women who gave birth in the last 12 months: Baseline, 20121.

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Table 4.

CSC impact on selected outcomes among women who gave birth in the last 12 months: Difference-in-differences (DiD) estimates.

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Table 5.

CSC impact on selected outcomes among women who gave birth in the last 12 months: Local average treatment effect (LATE) estimates, endline, 2014.

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Fig 4.

Change in Score Card Indicators from First to Final Scoring.

Footnotes: †Z-test comparing the significance of 2 proportions (one-tailed p-value). *p-value significant at ≤.10; **p-value significant at ≤.05; ***p-value significant at ≤.01, MHN, maternal newborn health; FP, family planning.

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