An innovative care model for urgent and emergency care: A qualitative evaluation of community unscheduled care co-ordination hubs

Suzanne Ablard; Jedidah Mould; Rosemarie Gough; Colin O’Keeffe; Maxine Kuczawski; Fiona Sampson; Natasha Treagust; Suzanne Mason

doi:10.1371/journal.pone.0356237

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Open Access

Peer-reviewed

Research Article

An innovative care model for urgent and emergency care: A qualitative evaluation of community unscheduled care co-ordination hubs

Suzanne Ablard ,

Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Project administration, Writing – original draft, Writing – review & editing

* E-mail: s.ablard@sheffield.ac.uk

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom

https://orcid.org/0000-0001-5340-9510

⨯
Jedidah Mould,

Roles Data curation, Formal analysis, Investigation, Methodology, Project administration, Writing – original draft, Writing – review & editing

Affiliation Faculty of Biology, Medicine and Health, School of Health Sciences, University of Manchester, Manchester, United Kingdom

https://orcid.org/0000-0002-6243-7975

⨯
Rosemarie Gough,

Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Project administration, Writing – original draft, Writing – review & editing

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom
⨯
Colin O’Keeffe,

Roles Conceptualization, Funding acquisition, Writing – review & editing

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom
⨯
Maxine Kuczawski,

Roles Formal analysis, Writing – review & editing

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom

https://orcid.org/0000-0002-0774-8113

⨯
Fiona Sampson,

Roles Formal analysis, Writing – review & editing

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom

https://orcid.org/0000-0003-2321-0302

⨯
Natasha Treagust,

Roles Writing – original draft, Writing – review & editing

Affiliation Critical Care, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield, United Kingdom
⨯
Suzanne Mason

Roles Conceptualization, Funding acquisition, Writing – review & editing

Affiliation The School of Medicine and Population Health, University of Sheffield, Sheffield, United Kingdom
⨯

An innovative care model for urgent and emergency care: A qualitative evaluation of community unscheduled care co-ordination hubs

Suzanne Ablard,
Jedidah Mould,
Rosemarie Gough,
Colin O’Keeffe,
Maxine Kuczawski,
Fiona Sampson,
Natasha Treagust,
Suzanne Mason

Published: August 19, 2026
https://doi.org/10.1371/journal.pone.0356237

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