Citizen satisfaction with public services in Peru: Regional gaps in citizen perceptions of public service provision

Miluska Odely Rodriguez-Saavedra; Iván Cuentas Galindo; Luis Miguel Campos Ascuña; Antonio Víctor Morales Gonzales; José Luis Chavez Cuarite; Adolfo Erick Donayre Sarolli; Erick Alexander Donayre Prado; Robinson Bernardino Almanza Cabe; Ruben Washington Arguedas Catasi

doi:10.1371/journal.pone.0349632

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Open Access

Peer-reviewed

Research Article

Citizen satisfaction with public services in Peru: Regional gaps in citizen perceptions of public service provision

Miluska Odely Rodriguez-Saavedra ,

Roles Conceptualization, Formal analysis, Investigation, Methodology, Software, Supervision, Validation, Visualization, Writing – review & editing

* E-mail: mrodriguezsaa@unsa.edu.pe

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú

https://orcid.org/0000-0001-7246-9025

⨯
Iván Cuentas Galindo,

Roles Conceptualization, Data curation, Investigation, Resources, Visualization

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Luis Miguel Campos Ascuña,

Roles Conceptualization, Methodology, Supervision, Writing – original draft, Writing – review & editing

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Antonio Víctor Morales Gonzales,

Roles Formal analysis, Software, Supervision, Writing – original draft, Writing – review & editing

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
José Luis Chavez Cuarite,

Roles Formal analysis, Investigation, Methodology, Validation, Writing – review & editing

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Adolfo Erick Donayre Sarolli,

Roles Data curation, Resources, Software, Supervision, Writing – original draft

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Erick Alexander Donayre Prado,

Roles Software, Supervision, Validation, Visualization, Writing – original draft

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Robinson Bernardino Almanza Cabe,

Roles Conceptualization, Data curation, Methodology, Software, Validation, Visualization, Writing – review & editing

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯
Ruben Washington Arguedas Catasi

Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Software, Writing – original draft, Writing – review & editing

Affiliation Faculty of Economics, Universidad Nacional de San Agustín de Arequipa, Arequipa, Perú
⨯

Citizen satisfaction with public services in Peru: Regional gaps in citizen perceptions of public service provision

Miluska Odely Rodriguez-Saavedra,
Iván Cuentas Galindo,
Luis Miguel Campos Ascuña,
Antonio Víctor Morales Gonzales,
José Luis Chavez Cuarite,
Adolfo Erick Donayre Sarolli,
Erick Alexander Donayre Prado,
Robinson Bernardino Almanza Cabe,
Ruben Washington Arguedas Catasi

Published: June 12, 2026
https://doi.org/10.1371/journal.pone.0349632

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