Factors influencing customer satisfaction and loyalty towards urban railway services in Hanoi: Mediating role of perceived value

• Xuan Can Vuong ,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Software, Writing – original draft, Writing – review & editing

  * E-mail: vuongcan@utc.edu.vn

  Affiliation Faculty of Environment and Transport Safety, University of Transport and Communications, Hanoi, Vietnam

  https://orcid.org/0000-0002-1174-1416

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• Thi Minh Trang Vu,

  Roles Investigation, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Faculty of Environment and Transport Safety, University of Transport and Communications, Hanoi, Vietnam

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• Duc Anh Trieu,

  Roles Investigation, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Faculty of Environment and Transport Safety, University of Transport and Communications, Hanoi, Vietnam

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• Trong Thuat Vu

  Roles Methodology, Writing – original draft, Writing – review & editing

  Affiliation Faculty of Electrical-Electronic Engineering, University of Transport and Communications, Hanoi, Vietnam

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