Robot or human? Manoeuvring switching intention after robot service failure

• Wing Han Helen Lee,

  Roles Data curation, Formal analysis, Project administration, Resources, Supervision, Validation, Writing – original draft, Writing – review & editing

  Affiliation Institute of Management and Health, University of Wales Trinity Saint David, Swansea, The United Kingdom

  https://orcid.org/0000-0002-9272-0288

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• Suk Ha Grace Chan,

  Roles Conceptualization, Data curation, Investigation, Resources, Supervision, Writing – original draft, Writing – review & editing

  Affiliation School of Liberal Arts, Macau University of Science and Technology, Macao SAR, China

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• Binglin Martin Tang ,

  Roles Conceptualization, Resources, Software, Supervision, Writing – review & editing

  * E-mail: T22092110057@cityu.edu.mo

  Affiliations School of Tourism and History Culture, Chizhou University, Chizhou City, Anhui Province, China, Faculty of International Tourism and Management, City University of Macau, Macao SAR, China

  https://orcid.org/0009-0000-9110-7003

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• Zhiwen Song

  Roles Validation

  Affiliation Faculty of Business, City University of Macau, Macao SAR, China

  https://orcid.org/0009-0006-7745-5910

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