Does the perception of red tape affect the emotional labor of frontline retail staff in China? A post-COVID-19 era

• Qin Qiang,

  Roles Conceptualization, Writing – review & editing

  Affiliation School of Journalism and Communication, Renmin University of China, Beijing, China

  https://orcid.org/0000-0001-9529-9743

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• Kaixin Wang,

  Roles Conceptualization, Data curation, Formal analysis

  Affiliation School of Public Administration, Beijing University of Aeronautics and Astronautics, Beijing, China

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• Jianxin Lai

  Roles Methodology, Writing – original draft

  * E-mail: qinqiang@ruc.edu.cn

  Affiliation School of policy and management, Tsinghua University, Beijing, China

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