Designed for simplicity, used for complexity: The systemic pressures shaping walk-in clinic practices and outcomes

• Braeden A. Terpou,

  Roles Conceptualization, Formal analysis, Investigation, Methodology, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Institute for Better Health, Trillium Health Partners, Mississauga, Ontario, Canada

  https://orcid.org/0000-0002-6770-2715

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• Lauren Lapointe-Shaw,

  Roles Conceptualization, Data curation, Funding acquisition, Investigation, Resources, Writing – review & editing

  Affiliations Division of General Internal Medicine and Geriatrics, University Health Network and Sinai Health System, Toronto, Ontario, Canada, Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Department of Medicine, University of Toronto, Toronto, Ontario, Canada, Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada

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• Ruoxi Wang,

  Roles Formal analysis, Writing – review & editing

  Affiliation Institute for Better Health, Trillium Health Partners, Mississauga, Ontario, Canada

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• Danielle Martin,

  Roles Conceptualization, Validation, Writing – review & editing

  Affiliations Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada, Department of Family and Community Medicine, University of Toronto, Toronto, Ontario, Canada, Department of Family Medicine, Women’s College Hospital, Toronto, Ontario, Canada

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• Mina Tadrous,

  Roles Conceptualization, Validation, Writing – review & editing

  Affiliations Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Women’s College Research Institute, Women’s College Hospital, Toronto, Ontario, Canada, Leslie Dan Faculty of Pharmacy, University of Toronto, Toronto, Ontario, Canada

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• Sacha Bhatia,

  Roles Validation, Writing – review & editing

  Affiliations Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Peter Munk Cardiac Centre, University Health Network, Toronto, Ontario, Canada

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• Jennifer Shuldiner,

  Roles Validation, Writing – review & editing

  Affiliation Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada

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• Simon Berthelot,

  Roles Validation, Writing – review & editing

  Affiliation Département de Médecine de Famille et de Médecine D’urgence, Université Laval, Laval, Quebec, Canada

  https://orcid.org/0000-0002-0372-0586

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• Niels Thakkar,

  Roles Validation, Writing – review & editing

  Affiliation College of Nurses of Ontario, Toronto, Ontario, Canada

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• Kerry McBrien,

  Roles Validation, Writing – review & editing

  Affiliations Department of Family Medicine, University of Calgary, Calgary, Alberta, Canada, Department of Community Health Sciences, University of Calgary, Calgary, Alberta, Canada

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• Bahram Rahman,

  Roles Validation, Writing – review & editing

  Affiliation Department of Health Research Methods, Evidence, and Impact, McMaster University, Hamilton, Ontario, Canada

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• Aisha Lofters,

  Roles Conceptualization, Validation, Writing – review & editing

  Affiliations Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Department of Family and Community Medicine, University of Toronto, Toronto, Ontario, Canada, Department of Family Medicine, Women’s College Hospital, Toronto, Ontario, Canada

  https://orcid.org/0000-0002-7322-0894

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• J. Michael Paterson,

  Roles Validation, Writing – review & editing

  Affiliations Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Department of Family Medicine, McMaster University, Hamilton, Ontario, Canada

  https://orcid.org/0000-0001-5995-1714

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• Rita McCracken,

  Roles Validation, Writing – review & editing

  Affiliation Department of Family Practice, University of British Columbia, Vancouver, British Columbia, Canada

  https://orcid.org/0000-0002-2962-0364

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• Christine Salahub,

  Roles Conceptualization, Validation, Writing – review & editing

  Affiliation Toronto General Hospital Research Institute, University Health Network, Toronto, Ontario, Canada

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• Tara Kiran,

  Roles Validation, Writing – review & editing

  Affiliations Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Department of Family and Community Medicine, University of Toronto, Toronto, Ontario, Canada, Department of Family and Community Medicine, St. Michael’s Hospital, Toronto, Ontario, Canada

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• Noah M Ivers,

  Roles Conceptualization, Funding acquisition, Validation, Writing – review & editing

  Affiliations Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada, Institute for Clinical Evaluative Sciences, Toronto, Ontario, Canada, Department of Family and Community Medicine, University of Toronto, Toronto, Ontario, Canada, Department of Family Medicine, Women’s College Hospital, Toronto, Ontario, Canada

  https://orcid.org/0000-0003-2500-2435

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•  [ ... ],
• Laura Desveaux

  Roles Conceptualization, Formal analysis, Funding acquisition, Software, Supervision, Validation, Writing – review & editing

  * E-mail: Laura.Desveaux@thp.ca

  Affiliations Institute for Better Health, Trillium Health Partners, Mississauga, Ontario, Canada, Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada, Women’s College Institute for Health System Solutions and Virtual Care, Women’s College Hospital, Toronto, Ontario, Canada

  https://orcid.org/0000-0003-3429-1865

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