The complaint handler’s bind: How organisational constraints lead to defensive responses to criticism

• Alex Gillespie ,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Project administration, Visualization, Writing – original draft, Writing – review & editing

  * E-mail: a.t.gillespie@lse.ac.uk

  Affiliations Department of Psychological and Behavioural Science, London School of Economics and Political Science, London, United Kingdom, Department of Psychology, Oslo New University, Oslo, Norway

  https://orcid.org/0000-0002-0162-1269

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• Tom Reader

  Roles Conceptualization, Investigation, Methodology, Writing – review & editing

  Affiliation Department of Psychological and Behavioural Science, London School of Economics and Political Science, London, United Kingdom

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