The dilemma of frontline servant leadership: The conflict between top management directives and grassroots employee wellbeing and retention

• Zhiwen Song,

  Roles Conceptualization, Formal analysis, Investigation, Methodology, Project administration, Resources, Supervision, Validation, Writing – original draft, Writing – review & editing

  Current Address: Faculty of International Tourism and Management, City University of Macau, Taipa, Macau, China

  Affiliation Faculty of International Tourism and Management, City University of Macau, Taipa, Macau, China

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• Ziyu Xu ,

  Roles Conceptualization, Investigation, Methodology, Writing – original draft

  * E-mail: xuziyu1205@163.com

  Current Address: Faculty of Business, City University of Macau, Taipa, Macau, China

  Affiliation Faculty of Business, City University of Macau, Taipa, Macau, China

  https://orcid.org/0009-0001-2183-3605

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• Binglin Martin Tang,

  Roles Data curation, Software, Visualization, Writing – original draft

  Affiliation Faculty of International Tourism and Management, City University of Macau, Taipa, Macau, China

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• Wai Nga Leong

  Roles Methodology, Visualization, Writing – original draft

  Affiliation Faculty of Business, City University of Macau, Taipa, Macau, China

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