Probing the intrinsic mechanism and evolution characteristics of online shopping customer satisfaction via text mining of online reviews

• Mingyue Wang,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Writing – original draft

  Affiliation School of Economics and Management, China University of Geosciences, Beijing, China

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• Rui Kong ,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: kongrui@cugb.edu.cn

  Affiliations School of Economics and Management, China University of Geosciences, Beijing, China, Key Laboratory on Resources and Environment Capacity under Ministry of Land and Resources of People’s Republic of China, Beijing, China

  https://orcid.org/0000-0002-5716-823X

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• Yibo Wang

  Roles Methodology, Writing – original draft, Writing – review & editing

  Affiliation School of Economics and Management, China University of Geosciences, Beijing, China

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