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Open Access

Peer-reviewed

Research Article

Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study

Yang Zhu ,

Roles Conceptualization, Formal analysis, Methodology, Project administration

* E-mail: zhuyang09@aliyun.com

Affiliation School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China

https://orcid.org/0000-0001-8345-5884

⨯
Yifan Peng,

Roles Data curation, Formal analysis, Resources, Writing – original draft

Affiliation School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China
⨯
Lingling Xin,

Roles Resources, Supervision

Affiliation School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China
⨯
Xiao Zhang

Roles Validation

Affiliation China Internet Network Information Center, Beijing, China
⨯

Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study

Yang Zhu,
Yifan Peng,
Lingling Xin,
Xiao Zhang

x

Published: April 23, 2025
https://doi.org/10.1371/journal.pone.0319707

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