Sentiment mining of online comments of sports venues: Consumer satisfaction and its influencing factors

• Yuxin Zou ,

  Roles Conceptualization, Data curation, Writing – original draft

  ¶These authors contributed equally to this work.

  Affiliation School of Physical Education, Shanghai University of Sport, Shanghai, China,

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• Qiuhao Zhao ,

  Roles Conceptualization, Methodology, Writing – review & editing

  * E-mail: zhaoqiuhao@zju.edu.cn

  ¶These authors contributed equally to this work.

  Affiliation School of Earth Sciences, Zhejiang University, Hangzhou, China

  https://orcid.org/0000-0003-3667-4675

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• Bingbing Wang,

  Roles Conceptualization, Writing – review & editing

  Affiliation School of Earth Sciences, Zhejiang University, Hangzhou, China

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• Guangping Chen

  Roles Methodology, Writing – review & editing

  Affiliation School of Earth Sciences, Zhejiang University, Hangzhou, China

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