Patient’s expectations and perceptions on quality of care; An evaluation using SERVQUAL gap in Kenya

• Agnes Karingo Karume ,

  Roles Conceptualization, Funding acquisition, Methodology, Project administration, Writing – original draft

  * E-mail: karumeagnes@gmail.com

  Affiliation Research & Programs Department, Kenyatta National Hospital, Nairobi, Kenya

  https://orcid.org/0000-0002-3425-2391

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• Kelvin Nyongesa,

  Roles Formal analysis

  Affiliation Research & Programs Department, Kenyatta National Hospital, Nairobi, Kenya

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• Lydia Okutoyi,

  Roles Supervision, Validation

  Affiliation Division of Healthcare Quality, Kenyatta National Hospital, Nairobi, Kenya

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• John Kinuthia

  Roles Supervision, Validation, Writing – review & editing

  Affiliation Research & Programs Department, Kenyatta National Hospital, Nairobi, Kenya

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