“We’re here to help them if they want to come”: A qualitative exploration of hospital staff perceptions and experiences with outpatient non-attendance

• Shayma Mohammed Selim ,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Writing – original draft, Writing – review & editing

  * E-mail: shayma.mohammedselim@hdr.qut.edu.au

  Affiliations Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, Queensland, Australia, Health Services Research, Wesley Research Institute, Brisbane, Queensland, Australia

  https://orcid.org/0000-0002-0120-6559

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• Steven M. McPhail,

  Roles Conceptualization, Data curation, Methodology, Supervision, Writing – review & editing

  Affiliations Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, Queensland, Australia, Digital Health and Informatics Directorate, Metro South Health, Queensland, Australia

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• Hannah E. Carter,

  Roles Conceptualization, Methodology, Supervision, Writing – review & editing

  Affiliation Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, Queensland, Australia

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• Christina Malatzky,

  Roles Methodology, Supervision, Writing – review & editing

  Affiliation Centre for Justice and Centre for Decent Work and Industry, School of Public Health and Social Work, Queensland University of Technology, Brisbane, Queensland, Australia

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• Sanjeewa Kularatna,

  Roles Conceptualization, Methodology, Supervision, Writing – review & editing

  Affiliations Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, Queensland, Australia, Health Services and Systems Research, Duke-NUS Medical School, Singapore

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• Sundresan Naicker

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Supervision, Writing – review & editing

  Affiliation Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, Queensland, Australia

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