The dynamic interdependencies among the negativity and the positivity in news and user-generated content about safety in a firm’s products and the firm’s product recalls

• Vivek Astvansh ,

  Roles Conceptualization, Project administration, Writing – original draft, Writing – review & editing

  * E-mail: vivek.astvansh@mcgill.ca

  Affiliations Associate Professor of Quantitative Marketing and Analytics, Desautels Faculty of Management, McGill University, Montreal, Canada, Bensadoun School of Retail Management, McGill University, Montreal, Canada, Adjunct Associate Professor of Data Science, Luddy School of Informatics, Computing and Engineering, Indiana University Bloomington, Bloomington, IN, United States of America, Affiliate, Environmental Resilience Institute, Indiana University, Montréal, QC, Canada

  https://orcid.org/0000-0002-8794-5829

  ⨯
• Yen-Yao Wang

  Roles Data curation, Formal analysis, Methodology, Software, Writing – original draft, Writing – review & editing

  Affiliation Department of Business Analytics and Information Systems, Harbert College of Business, Auburn University, Auburn, AL, United States of America

  https://orcid.org/0000-0001-6047-4126

  ⨯