Empathy training for service employees: A mixed-methods systematic review

• Mathieu Lajante ,

  Roles Conceptualization, Formal analysis, Funding acquisition, Methodology, Project administration, Supervision, Validation, Writing – original draft, Writing – review & editing

  * E-mail: Mathieu.lajante@torontomu.ca

  Affiliation The emoLab, Ted Rogers School of Management, Toronto Metropolitan University, Toronto, Ontario, Canada

  https://orcid.org/0000-0002-1979-5785

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• Marzia Del Prete,

  Roles Conceptualization, Data curation, Formal analysis, Writing – review & editing

  Affiliation Department of Economic Sciences and Statistics, University of Salerno, Fisciano, Salerno, Italy

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• Beatrice Sasseville,

  Roles Conceptualization, Data curation, Formal analysis, Writing – review & editing

  Affiliation School of Psychology, Université Laval, Québec, Québec, Canada

  https://orcid.org/0000-0002-9999-1902

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• Geneviève Rouleau,

  Roles Conceptualization, Supervision, Writing – review & editing

  Affiliation Nursing Department, Université du Québec en Outaouais, Québec, Canada

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• Marie-Pierre Gagnon,

  Roles Conceptualization, Methodology, Supervision, Writing – review & editing

  Affiliation Faculty of Nursing Sciences, Université Laval, Québec, Québec, Canada

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• Normand Pelletier

  Roles Data curation, Methodology, Supervision, Writing – review & editing

  Affiliation Business & Economics Librarian, Université Laval, Quebec City, Canada

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