Modeling users’ satisfaction and visit intention using AI-based chatbots

• Miguel Orden-Mejía,

  Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Project administration, Validation, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Facultat de Turisme i Geografia, Universitat Rovira I Virgili, Vila-seca, Spain

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• Mauricio Carvache-Franco,

  Roles Conceptualization, Formal analysis, Funding acquisition, Investigation, Methodology, Validation, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Universidad Espíritu Santo, Samborondón, Ecuador

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• Assumpció Huertas,

  Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Validation, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Department of Communication, Universitat Rovira I Virgili, Tarragona, Spain

  https://orcid.org/0000-0001-6684-4220

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• Orly Carvache-Franco,

  Roles Conceptualization, Funding acquisition, Investigation, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Facultad de Econonía y Empresa, Universidad Católica de Santiago de Guayaquil, Guayaquil, Ecuador

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• Wilmer Carvache-Franco

  Roles Conceptualization, Funding acquisition, Investigation, Methodology, Writing – original draft, Writing – review & editing

  * E-mail: wcarvach@espol.edu.ec

  Affiliation Facultad de Ciencias Sociales y Humanísticas, Escuela Superior Politécnica del Litoral, ESPOL, Guayaquil, Ecuador

  https://orcid.org/0000-0001-5420-1092

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