The never-ending patient journey of chronically ill patients: A qualitative case study on touchpoints in relation to patient-centered care

• Vera K. Maas,

  Roles Conceptualization, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Department of Internal Medicine, Catharina Ziekenhuis, Eindhoven, Noord-Brabant, the Netherlands

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• Frederik H. Dibbets,

  Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Project administration, Visualization, Writing – original draft, Writing – review & editing

  Affiliation Department of Management, Tilburg School of Economics and Management, Tilburg University, Tilburg, Noord-Brabant, the Netherlands

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• Vincent J. T. Peters ,

  Roles Conceptualization, Formal analysis, Methodology, Validation, Writing – review & editing

  * E-mail: v.j.t.peters@tilburguniversity.edu

  Affiliations Department of Internal Medicine, Catharina Ziekenhuis, Eindhoven, Noord-Brabant, the Netherlands, Department of Management, Tilburg School of Economics and Management, Tilburg University, Tilburg, Noord-Brabant, the Netherlands

  https://orcid.org/0000-0002-9777-7777

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• Bert R. Meijboom,

  Roles Supervision, Validation, Writing – review & editing

  Affiliations Department of Management, Tilburg School of Economics and Management, Tilburg University, Tilburg, Noord-Brabant, the Netherlands, Department of Tranzo, Tilburg School of Social and Behavioral Sciences, Tilburg University, Tilburg, Noord-Brabant, the Netherlands

  https://orcid.org/0000-0003-2288-1577

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• Daniëlle van Bijnen

  Roles Resources, Supervision, Validation, Writing – review & editing

  Affiliation Department of Internal Medicine, Catharina Ziekenhuis, Eindhoven, Noord-Brabant, the Netherlands

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