“It saved me from the emergency department”: A qualitative study of patient experience of virtual urgent care in Ontario

• Katie N. Dainty ,

  Roles Conceptualization, Data curation, Formal analysis, Funding acquisition, Investigation, Methodology, Project administration, Resources, Software, Supervision, Validation, Writing – original draft, Writing – review & editing

  * E-mail: Katie.dainty@utoronto.ca

  Affiliations North York General Hospital, Toronto, Canada, Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Canada

  ⨯
• M. Bianca Seaton,

  Roles Conceptualization, Data curation, Formal analysis, Methodology, Project administration, Writing – original draft, Writing – review & editing

  Affiliation North York General Hospital, Toronto, Canada

  ⨯
• Justin N. Hall,

  Roles Conceptualization, Project administration, Writing – review & editing

  Affiliations Department of Emergency Medicine, Sunnybrook Health Sciences Centre, Toronto, Canada, Division of Emergency Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Canada

  ⨯
• Shawn Mondoux,

  Roles Conceptualization, Project administration, Writing – review & editing

  Affiliations Department of Emergency Medicine, St. Joseph’s Healthcare Hamilton, Hamilton, Canada, Faculty of Health Sciences, McMaster University, Hamilton, Canada

  https://orcid.org/0000-0002-6752-3485

  ⨯
• Lency Abraham,

  Roles Conceptualization, Project administration, Resources, Writing – review & editing

  Affiliation Ontario Health, Toronto, Canada

  ⨯
• Joy McCarron,

  Roles Conceptualization, Funding acquisition, Validation, Writing – review & editing

  Affiliation Ontario Health, Toronto, Canada

  ⨯
• Jean-Eric Tarride,

  Roles Conceptualization, Project administration, Writing – review & editing

  Affiliation Department of Health Research Methods, Evidence, And Impact, Faculty of Health Sciences, McMaster University, Hamilton, Canada

  ⨯
• Shelley L. McLeod

  Roles Conceptualization, Funding acquisition, Project administration, Resources, Writing – review & editing

  Affiliations Schwartz/Reisman Emergency Medicine Institute (SREMI), Sinai Health System, Toronto, Canada, Department of Family and Community Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Canada

  ⨯