The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership

• Ricardo Santa ,

  Roles Conceptualization, Formal analysis, Investigation, Methodology, Project administration, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: ricardo.santa@cesa.edu.co, rsantaaus1@gmail.com

  Affiliation Cesa–Colegio de Estudios Superiores de Administración, Bogotá, Colombia

  https://orcid.org/0000-0003-2584-2928

  ⨯
• Andreina Moros,

  Roles Conceptualization, Writing – original draft, Writing – review & editing

  Affiliation Cesa–Colegio de Estudios Superiores de Administración, Bogotá, Colombia

  ⨯
• Diego Morante,

  Roles Conceptualization, Formal analysis, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Emavi–Escuela Militar de Aviación, Cali, Colombia

  ⨯
• Dorys Rodríguez,

  Roles Writing – review & editing

  Affiliation Cesa–Colegio de Estudios Superiores de Administración, Bogotá, Colombia

  ⨯
• Annibal Scavarda

  Roles Conceptualization, Writing – review & editing

  Affiliation Federal University of the State of Rio de Janeiro, Rio de Janeiro, Brazil

  ⨯