Leveraging interactive voice response technology to mitigate COVID-19 risk in refugee settlements in Uganda: Lessons learned implementing “Dial-COVID” a toll-free mobile phone symptom surveillance and information dissemination tool

• Robin E. Klabbers ,

  Contributed equally to this work with: Robin E. Klabbers, Timothy R. Muwonge

  Roles Writing – original draft, Writing – review & editing

  * E-mail: reklabb@uw.edu

  Affiliations Department of Emergency Medicine, University of Washington, Seattle, Washington, United States of America, Department of Global Health, University of Washington, Seattle, Washington, United States of America

  https://orcid.org/0000-0002-1462-0046

  ⨯
• Timothy R. Muwonge ,

  Contributed equally to this work with: Robin E. Klabbers, Timothy R. Muwonge

  Roles Conceptualization, Funding acquisition, Investigation, Project administration, Supervision, Writing – review & editing

  Affiliation Infectious Diseases Institute, Makerere University, Kampala, Uganda

  https://orcid.org/0000-0002-8478-9234

  ⨯
• Phuong Pham,

  Roles Conceptualization, Funding acquisition, Methodology, Writing – review & editing

  Affiliation Harvard Humanitarian Initiative, Harvard University, Cambridge, Massachusetts, United States of America

  ⨯
• Andrew Mujugira,

  Roles Conceptualization, Funding acquisition, Methodology, Writing – review & editing

  Affiliations Department of Global Health, University of Washington, Seattle, Washington, United States of America, Infectious Diseases Institute, Makerere University, Kampala, Uganda

  ⨯
• Patrick Vinck,

  Roles Conceptualization, Funding acquisition, Methodology, Writing – review & editing

  Affiliation Harvard Humanitarian Initiative, Harvard University, Cambridge, Massachusetts, United States of America

  ⨯
• Sukanya Borthakur,

  Roles Investigation, Writing – review & editing

  Affiliation Medical Teams International, Kampala, Uganda

  ⨯
• Monisha Sharma,

  Roles Conceptualization, Funding acquisition, Methodology, Writing – review & editing

  Affiliation Department of Global Health, University of Washington, Seattle, Washington, United States of America

  https://orcid.org/0000-0002-7599-1561

  ⨯
• Numan Mohammed,

  Roles Investigation, Writing – review & editing

  Affiliation Viamo, Ghana

  ⨯
• Rosalind Parkes-Ratanshi,

  Roles Conceptualization, Writing – review & editing

  Affiliations Infectious Diseases Institute, Makerere University, Kampala, Uganda, Department of Psychiatry, University of Cambridge, Cambridge, United Kingdom

  ⨯
• Connie Celum,

  Roles Conceptualization, Writing – review & editing

  Affiliations Department of Global Health, University of Washington, Seattle, Washington, United States of America, Department of Epidemiology, University of Washington, Seattle, Washington, United States of America, Department of Medicine, University of Washington, Seattle, Washington, United States of America

  https://orcid.org/0000-0002-8813-3419

  ⨯
• Kelli N. O’Laughlin

  Roles Conceptualization, Funding acquisition, Methodology, Supervision, Writing – review & editing

  Affiliations Department of Emergency Medicine, University of Washington, Seattle, Washington, United States of America, Department of Global Health, University of Washington, Seattle, Washington, United States of America

  ⨯