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Open Access

Peer-reviewed

Research Article

A novel customer churn prediction model for the telecommunication industry using data transformation methods and feature selection

Joydeb Kumar Sana,

Roles Conceptualization, Data curation, Formal analysis, Methodology, Writing – original draft

Affiliation Department of Computer Science and Engineering, Bangladesh University of Engineering and Technology, Dhaka, Bangladesh
⨯
Mohammad Zoynul Abedin,

Roles Conceptualization, Resources, Software

Affiliation Department of Finance and Banking, Hajee Mohammad Danesh Science and Technology University, Dinajpur, Bangladesh
⨯
M. Sohel Rahman,

Roles Project administration, Resources, Supervision, Writing – review & editing

Affiliation Department of Computer Science and Engineering, Bangladesh University of Engineering and Technology, Dhaka, Bangladesh
⨯
M. Saifur Rahman

Roles Supervision, Validation, Writing – review & editing

* E-mail: mrahman@cse.buet.ac.bd

Affiliation Department of Computer Science and Engineering, Bangladesh University of Engineering and Technology, Dhaka, Bangladesh

https://orcid.org/0000-0002-9887-4456

⨯

A novel customer churn prediction model for the telecommunication industry using data transformation methods and feature selection

Joydeb Kumar Sana,
Mohammad Zoynul Abedin,
M. Sohel Rahman,
M. Saifur Rahman

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Published: December 1, 2022
https://doi.org/10.1371/journal.pone.0278095

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