Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis

Thang Quyet Nguyen; Lan Thi Tuyet Ngo; Nguyen Tan Huynh; Thanh Le Quoc; Long Van Hoang

doi:10.1371/journal.pone.0264590

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Peer-reviewed

Research Article

Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis

Thang Quyet Nguyen ,

Contributed equally to this work with: Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc, Long Van Hoang

Roles Conceptualization, Project administration, Supervision

Affiliation Faculty of Tourism & Hospitality Management, HUTECH University, Ho Chi Minh city, Vietnam

https://orcid.org/0000-0002-7451-902X

⨯
Lan Thi Tuyet Ngo ,

Contributed equally to this work with: Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc, Long Van Hoang

Roles Data curation, Formal analysis, Methodology, Writing – original draft

Affiliation Post Graduate Department, Dong Nai Technology University, Dong Nai, Vietnam
⨯
Nguyen Tan Huynh ,

Contributed equally to this work with: Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc, Long Van Hoang

Roles Conceptualization, Investigation, Software, Writing – original draft

* E-mail: i108189105@nkust.edu.tw

Affiliations Faculty of Economics and Management, Dong Nai Technology University, Bien Hoa, Dong Nai, Vietnam, Department of Shipping & Transportation Management, National Kaohsiung University of Science and Technology, Taiwan, R.O.C

https://orcid.org/0000-0002-9638-7347

⨯
Thanh Le Quoc ,

Contributed equally to this work with: Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc, Long Van Hoang

Roles Data curation, Software, Writing – review & editing

Affiliations Graduate School, University of Finance-Marketing, Ho Chi Minh city, Vietnam, PhD Candidate, Universite ParisSaclay, Univ Evry, IMT-BS, LITEM, 91025, Paris, Evry-Courcouronnes, Frances., FR.
⨯
Long Van Hoang

Contributed equally to this work with: Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc, Long Van Hoang

Roles Data curation, Formal analysis, Investigation, Writing – review & editing

Affiliation Faculty of Management, Ho Chi Minh City University of Law, Ho Chi Minh city 700000, Vietnam
⨯

Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis

Thang Quyet Nguyen,
Lan Thi Tuyet Ngo,
Nguyen Tan Huynh,
Thanh Le Quoc,
Long Van Hoang

Published: February 25, 2022
https://doi.org/10.1371/journal.pone.0264590

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