Service quality assessment and enhancement using Kano model

• Sharareh Kermanshachi ,

  Roles Conceptualization, Formal analysis, Investigation, Methodology, Supervision, Writing – review & editing

  * E-mail: sharareh.kermanshachi@uta.edu

  Affiliation Department of Civil Engineering, University of Texas at Arlington, Arlington, Texas, United States of America

  https://orcid.org/0000-0003-1952-2557

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• Thahomina Jahan Nipa,

  Roles Data curation, Investigation, Writing – original draft, Writing – review & editing

  Affiliation Department of Civil Engineering, University of Texas at Arlington, Arlington, Texas, United States of America

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• Halil Nadiri

  Roles Conceptualization, Formal analysis, Supervision

  Affiliation Department of Economics and Administrative Sciences, Cyprus International University, Nicosia, Republic of Cyprus

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