Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations

• María Salomé Ochoa Rico ,

  Contributed equally to this work with: María Salomé Ochoa Rico, Arnaldo Vergara-Romero, José Fernando Romero Subia, Juan Antonio Jimber del Río

  Roles Data curation, Writing – original draft

  ¶‡ MSOR, AVR, JFRS and JAJR also contributed equally to this work.

  Affiliation Department Agricultural Economics, Finance, and Accounting, University of Cordoba, Córdoba, Spain

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• Arnaldo Vergara-Romero ,

  Contributed equally to this work with: María Salomé Ochoa Rico, Arnaldo Vergara-Romero, José Fernando Romero Subia, Juan Antonio Jimber del Río

  Roles Formal analysis, Investigation, Validation

  * E-mail: avergarar@ecotec.edu.ec

  ¶‡ MSOR, AVR, JFRS and JAJR also contributed equally to this work.

  Affiliation Department of Research, Ecotec University, Samborondon, Eucador

  https://orcid.org/0000-0001-8503-3685

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• José Fernando Romero Subia ,

  Contributed equally to this work with: María Salomé Ochoa Rico, Arnaldo Vergara-Romero, José Fernando Romero Subia, Juan Antonio Jimber del Río

  Roles Conceptualization, Project administration, Resources

  ¶‡ MSOR, AVR, JFRS and JAJR also contributed equally to this work.

  Affiliation Department Agricultural Economics, Finance, and Accounting, University of Cordoba, Córdoba, Spain

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• Juan Antonio Jimber del Río

  Contributed equally to this work with: María Salomé Ochoa Rico, Arnaldo Vergara-Romero, José Fernando Romero Subia, Juan Antonio Jimber del Río

  Roles Investigation, Methodology, Software

  ¶‡ MSOR, AVR, JFRS and JAJR also contributed equally to this work.

  Affiliation Department Agricultural Economics, Finance, and Accounting, University of Cordoba, Córdoba, Spain

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