Understanding the usability issues in contact management of illiterate and semi-literate users

• Shamaila Hayat,

  Roles Formal analysis, Methodology, Writing – original draft

  Affiliations Department of Computer Science, University of Poonch, Rawalakot, Azad Jammu and Kashmir, Pakistan, Department of Computer Science, COMSATS University Islamabad, Islamabad, Pakistan

  ⨯
• Aimal Rextin ,

  Roles Conceptualization, Investigation, Methodology, Project administration, Supervision, Validation, Writing – review & editing

  * E-mail: aimal.rextin@comsats.edu.pk

  Affiliation Department of Computer Science, COMSATS University Islamabad, Islamabad, Pakistan

  https://orcid.org/0000-0003-4206-9025

  ⨯
• Anas Bilal

  Roles Formal analysis, Methodology, Writing – review & editing

  Affiliation Department of Computer Science, FAST National University of Computer and Emerging Sciences, Islamabad, Pakistan

  https://orcid.org/0000-0002-5037-804X

  ⨯