Maintaining vs. milking good reputation when customer feedback is inaccurate

• Behnud Mir Djawadi ,

  Roles Writing – original draft, Writing – review & editing

  * E-mail: behnud.mir.djawadi@upb.de

  Affiliation Department of Management, Paderborn University, Paderborn, Germany

  http://orcid.org/0000-0002-6271-5912

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• René Fahr,

  Roles Writing – original draft, Writing – review & editing

  Affiliations Department of Management, Paderborn University, Paderborn, Germany, Institute for the Study of Labor (IZA), Bonn, Germany

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• Claus-Jochen Haake,

  Roles Writing – original draft, Writing – review & editing

  Affiliation Department of Economics, Paderborn University, Paderborn, Germany

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• Sonja Recker

  Roles Writing – original draft, Writing – review & editing

  Affiliation Department of Economics, Paderborn University, Paderborn, Germany

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